Homecare Supervisor

Principal Duties and Responsibilities

The Homecare Supervisor is essentially the person accountable for planning and implementing initial homecare assessments and care plans with prospect service users in Galway/Mayo/Roscommon. They report to the Client Care Manager and attend weekly meetings with the wider Clinical Team, in order to disseminate information to ensure that service levels are consistent and maintained to the highest standard, and that the client has a single point of contact within the team in a true partnership arrangement.

Duties of the role will include (but are not limited to) to following:

• Working with a team to ensure service is satisfactory.
• Planning and implementing initiatives and business with prospect service users requiring a managed solution service.
• Delivering assessment protocols to agreed standards.
• Maintaining documentation on service users care provision.
• Visiting clients during the period of their service provision reviewing updates, delivery of service and feedback on service
• Carrying out checks, completing client and staff feedback forms.
• Monitoring client satisfaction.
• Preparing for and participating in HSE and internal audits.
• Working as part of a regional team and travelling throughout the CHO-2 region is a large part of the role.
• Attending meetings with the HSE and other stakeholders where required

Requirements

• Full QQI Level 5 award in Healthcare Support
• Previous experience in a similar role
• Full, clean drivers’ licence
• Proof of in date certs in mandatory courses such as Patient Moving & Handling and CPR
• Willingness to undergo Myhomecare Garda Vetting
• Candidates are required to have excellent interpersonal skills in addition to the ability to work independently and manage your own time.
• Candidates must have strong written and oral communication skills and be able to demonstrate a high level of attention to detail and be fully proficient in basic IT systems.
• Full training will be provided to the successful candidate.

About Us

Myhomecare, part of Servisource and the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities.

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Myhomecare. 

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

The Myhomecare Care Academy focuses on improving the quality of existing staff by providing upskilling opportunities, it also allows those who want to advance their career in healthcare an advantageous starting point, that will not only educate and guide them throughout their career but help them advance in their career aspirations.

What we offer: 

• Competitive Financial and Benefits package  
• Flexibility and Smart Working Practices  
• Health & Wellbeing initiatives 
• Career Development Progression opportunities 
• Further Learning & Development opportunities 
• Vibrant Sports & Social club 

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values: 

Customer focused 

Accountability 

Responsibility 

Empowerment 

Effective communication 

Respect 

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you wish to apply for the above named role, please send an updated copy of your CV to the email hr@servisource.ie with the reference JO-2409-540316 in the subject bar