Area Manager – Northwest

Principle Duties and Responsibilities

The (Area) Manager is essentially the person accountable for creating new opportunities in the homecare sector and relationship building with current and potential clients within their regions, leading to increased sales performance and results. They will report to the Senior Manager of Myhomecare.

The role is a business development role whereby the (Area) Manager will manage the activities of three regional teams, comprising of Client Care Managers, Nurse Assessors, and Client Care Coordinators. The (Area) Manager will work with each team individually to formulate business plans that will enable continued growth and expansion in each area and be able to report on the performance of each division on a quarterly basis. This role will also involve management, leading and coaching the teams to manage their daily /weekly activities of within their individual regions.

The (Area) Manager will receive weekly reports from the Client Care Managers in relation to the Client Care Coordinators to ensure service levels are consistent and maintained to the highest standard and that our client has a single point of contact within the team in a true partnership arrangement.

Duties of the role will include (but are not limited to) the following:

· Cultivating relationships with existing clients and building new client relationships.

· Generating new business through networking opportunities, client visits, marketing and on-line social media.

· Designing clear client organisation structures while identifying key decision makers to establish relationships within the Homecare sector.

· Keeping abreast of market developments by attending all relevant functions and events.

· Identifying best times & regions to run recruitment campaigns and liaising effectively with the marketing department.

· Assisting the Senior Manager of Care Services on the development of new initiatives to maintain and grow existing business.

· Motivating regional teams to reach weekly/month/quarterly targets and KPI’s.

· Responsible for the performance management of the Client Care Managers and accountable for the performance management of the entire Homecare team within your remit.

· Keep up to date with any legislation that may have an impact on the placement of Homecare staff and adjust accordingly.

· Liaising regularly with Compliance Dept to ensure that high levels of compliance are maintained at all times and in the event of legislation changes.

· Liaising with the Marketing team to ensure representation is sufficient and recruitment campaigns are run in a timely fashion.

· Ensuring that all systems are being used to full capacity and that all contact with clients are logged adequately.

· Constantly striving to meet weekly KPI’s and quarterly targets set out.

· Conducting regular reports as requested.

Requirements

· Candidates must have strong written and oral communication skills and the ability to demonstrate a high level of attention to detail and be fully proficient in basic IT systems.

· Sales/Recruitment or Homecare experience is necessary

· Experienced people manager with experience in managing a team

· Positive, collaborative, can do attitude.

· Proven record of achieving and exceeding targets/KPI’s set

· Travelling throughout the region is a large part of the role; applicants must have access to own transport and have a full clean driving license.

About Us

Myhomecare, part of Servisource and the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities.

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Myhomecare.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

The Myhomecare Care Academy focuses on improving the quality of existing staff by providing upskilling opportunities, it also allows those who want to advance their career in healthcare an advantageous starting point, that will not only educate and guide them throughout their career but help them advance in their career aspirations.

What we offer:

· Competitive Financial and Benefits package

· Flexibility and Smart Working Practices

· Health & Wellbeing initiatives

· Career Development Progression opportunities

· Further Learning & Development opportunities

· Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:

· Customer focused

· Accountability

· Responsibility

· Empowerment

· Effective communication

· Respect

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

All applications will be treated with the strictest of confidence.

If you wish to apply for the above-named role, please send an updated CV to chloe.kelly@servisource.ie quoting the job reference number JO-2404-533951 in the subject bar of your email.