Bilingual Customer Service Agent

February 15, 2021
Job Type
Hours of Work
8-4, 9-5, 10-6 Mon to Fri and some Saturdays
Education Requirements
As mentioned
Experience Requirements
As mentioned
Job Responsibilities
As mentioned
Job Industry
Accounting and Finance
Salary Currency
Job Order


  • Exciting opportunity
  • City Centre location - remote working temporarily
  • Fluency in English and Italian essential


The Customer Service Representative will receive and handle incoming enquiries by telephone ensuring that a professional service is provided at all times.



  • Decision making skills and sound numeric skills
  • High level interpersonal and communication (verbal/written) skills in both English & Italian
  • Experience working in a pressurised environment with tight deadlines
  • History of customer services


Core Tasks

  • To receive and handle inbound telephone enquiries in accordance with Client and Regulatory requirements, including use of call scripts.
  • To respond to Customer enquiries and questions (product or service) in a confident and knowledgeable manner, including where appropriate the managing and resolving of complaints.
  • Reportable complaints to be escalated in accordance with client and Sedgwick procedures.
  • To discuss and explain client products and service / procedures with prospective customers as required.
  • To support the Team Leader in the development of team.
  • Active involvement in weekly team meetings.


Personal attributes

  • Good attention to detail / accuracy
  • Highly proficient in Microsoft Word / Excel / PowerPoint
  • Accurately and efficiently handle information in a manner that complies with regulatory requirements.
  • Ambitious, results orientated & desire to exceed targets.
  • Manage own time and priorities and remain focused, positive and enthusiastic when issues are encountered.
  • Work positively as part of a team and in supporting and motivating others to achieve team objectives.
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