Bilingual Customer Service Agent

Sedgwick
Published
February 15, 2021
Location
Job Type
Hours of Work
8-4, 9-5, 10-6 Mon to Fri and some Saturdays
Education Requirements
As mentioned
Experience Requirements
As mentioned
Job Responsibilities
As mentioned
Job Industry
Accounting and Finance
Salary
TBC
Salary Currency
Euro
Job Order
1234

Description

  • Exciting opportunity
  • City Centre location - remote working temporarily
  • Fluency in English and Italian essential

 

The Customer Service Representative will receive and handle incoming enquiries by telephone ensuring that a professional service is provided at all times.

 

Qualifications/skills

  • Decision making skills and sound numeric skills
  • High level interpersonal and communication (verbal/written) skills in both English & Italian
  • Experience working in a pressurised environment with tight deadlines
  • History of customer services

 

Core Tasks

  • To receive and handle inbound telephone enquiries in accordance with Client and Regulatory requirements, including use of call scripts.
  • To respond to Customer enquiries and questions (product or service) in a confident and knowledgeable manner, including where appropriate the managing and resolving of complaints.
  • Reportable complaints to be escalated in accordance with client and Sedgwick procedures.
  • To discuss and explain client products and service / procedures with prospective customers as required.
  • To support the Team Leader in the development of team.
  • Active involvement in weekly team meetings.

 

Personal attributes

  • Good attention to detail / accuracy
  • Highly proficient in Microsoft Word / Excel / PowerPoint
  • Accurately and efficiently handle information in a manner that complies with regulatory requirements.
  • Ambitious, results orientated & desire to exceed targets.
  • Manage own time and priorities and remain focused, positive and enthusiastic when issues are encountered.
  • Work positively as part of a team and in supporting and motivating others to achieve team objectives.
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