Booking Coordinator

Position Information

Job Title: Booking Coordinator
Division: Autism & Assessment Department
Start Date: Immediate
Contract: Temporary
ROP: €15.00
Location(s): Cork or Dundalk (Hybrid)
Reporting To: Project Manager

Principal Duties and Responsibilities
Due to recent growth, Servisource (part of the Cpl Group) are seeking to appoint a temporary Booking Coordinator to join the Autism and Assessment team. The department coordinates autism and other assessments for children on behalf of the HSE and for private clients.

The successful person will be required to work in a team environment, be highly organised, detail-orientated and possess excellent problem-solving skills. In addition, they must have excellent interpersonal skills and the ability to communicate with families in an understanding and empathetic manner.

Duties of the role will include but not limited to:

Referral review and bookings:
• Upload/manage new referrals on Salesforce.
• Contacting families to schedule assessments in different CHO areas.
• Follow up with families, schools and HSE coordinators to ensure the collection of required documentation before assessments.
• Communicate effectively with HSE coordinators for regular updates and queries.

Project Coordination and Support:
• Supporting the Operations Manager and the wider team in coordinating Autism Assesments.
• Meeting service objectives and key performance indicators as set out.
• Communicating effectively with clients and team members to ensure the smooth running of operations and proactively addressing any issues that may arise.

Data and Systems Management:
• Upload/manage new referrals on Salesforce.
• Maintaining the highest standards of record keeping.
• Ensuring that internal systems are being used to full capacity.
Compliance and Quality Assurance:
• Compliance with all service and departmental policies, procedures, protocols, and guidelines.
• Ensuring service delivery is always kept to a high standard.
• Undertaking any other reasonable duty which is appropriate to the role when requested to do so.

Essential Requirements
• Excellent interpersonal, communication (written and verbal) and listening skills.
• Strong planning, organisation and multi-tasking skills.
• High level of attention to detail and ability to manage time and prioritise effectively in order to work towards targets and deadlines.
• Excellent analytical and problem-solving abilities.
• Strong administration and documentation management skills.
• High level of motivation and pride in what one does is key to success in this role.
• Full driver’s license and access to own vehicle is desirable.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 4th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed 31st in the Best Workplaces Europe 2022 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer:
· Competitive Financial and Benefits package
· Flexibility and Smart Working Practices
· Health & Wellbeing initiatives
· Career Development Progression opportunities
· Further Learning & Development opportunities
· Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:
· Customer focused
· Accountability
· Responsibility
· Empowerment
· Effective communication
· Respect

All applications will be treated with the strictest of confidence

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you wish to apply for the above-named role, please send an updated CV to hr@servisource.ie quoting the job reference number JO-2503-549761 in the subject bar of your email.