Care Manager – Middlesbrough

Principal Duties and Responsibilities

The Care Manager will be responsible for all elements of staff management including training, development, supervision, support, coaching and mentoring. They will also be responsible for providing consistent, safe, and effective care which treats people with compassion, dignity and respect, being the first point of contact for people who use our services, for families and external agencies.

Duties of the role will include (but are not limited to) to following:

Lead and manage staff -

·       Effectively induct and train staff at all levels to maintain high standards of care delivery through observations of work, mentoring and coaching. Identify on-going training needs and ensure staff are up to date with current best practice.

·       Implement Company policies and procedures in relation to managing staff e.g. managing absence, disciplinary and grievance matters.

·       Provide information, guidance, and support to enable staff to carry out their roles effectively and safely. This includes supervisions, appraisals, and meetings.

·       Participate in hands on care, working with, leading, and coaching the care team.

·       Be aware of your duty and responsibility for the Health and Safety of yourself and others, taking particular care of vulnerable people under the Health and Safety at Work Act and co-operate in meeting statutory requirements.

Promote the Business -

·       Develop relationships with key professionals in the local area presenting a positive Company image.

·       Participate in the growth and development of the business. Work with the Registered and others to achieve sales targets and deliver within budget.

·       Act on the behalf of the Registered Manager in their absence seeking advice and support as required.

·       Conform to the UKHCA Code of Professional Conduct.

Requirements 

·       Education to A Level standard or equivalent

·       Health and Safety qualification/training

·       IT qualification/training

·       Excellent communication and interpersonal skills with the ability to build positive, compassionate working relationships with people who use services.

·       Ability to plan, manage time and organise workloads effectively.

·       Good administrative skills and computer literacy.

·       Strong leader with experience of managing a dispersed workforce and developing an effective staff team including induction, training, supporting and supervising staff.

·       Good understanding of the principles of high-quality person-centred care and support and non-discriminatory practice.

·       Understanding of the regulatory responsibilities relating to domiciliary care services.

·       Knowledge of health and safety matters in particular health and social care and risk management.

·       Knowledge of how to recognise abuse and safeguarding procedures.

·       Experience of managing finances or responsibility for managing a budget.

·       Flexibility to ensure the safe delivery of the service and participate in out of office hours on a rota basis as required by the service offered.

·       Enhanced Disclosure from the Disclosure and Barring Service.

·       Full drivers’ licence with no more than 6 points and must have own transport with Class 1 business insurance.

Desirable:

·       Level 3 Diploma in Health and Social Care or equivalent

·       Up-to-date training record of the 15 core standards of the care certificate and competencies

·       Knowledge of quality assurance and performance management

·       Experience of working with other professional bodies/organisations

·       Experience of care services, risk assessment and person-centred care and support

About Us

Care 24-7, part of Servisource and the Cpl Group, has specialised in the provision of Home Care Services in Bradford and Leeds since 2001, helping people to retain a level of independence in their homes.

Our professional and sensitive staff pride themselves on offering a flexible, consistent and reliable service that meets your personal requirements whilst also offering a warm and friendly approach to home care.

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you wish to apply for the above-named role, please send an updated CV to ciara.tarpey@servisource.ie quoting the job reference number JO-2405-534074 in the subject bar of your email.