Care Manager – Redcar

Principal Duties and Responsibilities

The Care Manager oversees staff, handling training, development, supervision, support, coaching, and mentoring. They ensure consistent, safe, and compassionate care, serving as the primary contact for service users, families, and external agencies.

The ideal candidate will have previous experience in a care capacity.

Duties of the role will include (but are not limited to) to following:

Manage the safety and quality of the business 

• Manage service delivery in compliance with legislative requirements and company policies.
• Keep up to date with the law, best practice, and changes in company policy. 
• Monitor workplace and field health and safety.
• Maintain accurate records and reporting systems in accordance with legal requirements.
• Implement quality management and improvement systems within your area of responsibility. This includes performing investigations relating to the quality of the service and use findings to make improvements.
• Flexibly work to ensure the business runs safely, participating in out of office hours support on a rota basis when required.
• Collaborate with team members to uphold company values, behaviours, and service standards.

Provide a good service to people who use our services 

• Promote individuals’ rights and values, prioritising their wishes in care and support.
• Ensure the completion of support and risk assessments before each service, involving the person and/or their representative.
• Develop and agree on a support plan that respects the persons wishes, promotes dignity, and addresses identified risks.
• Provide clear information about the service, including expectations, costs, and complaint procedures.
• Regularly review support plans and risk assessments, adjusting as needed.
• Communicate effectively with individuals, families, staff, and healthcare professionals.
• Respond to incidents or alerts promptly, ensuring compliance with company and national safeguarding policies to maintain safety.

Lead and manage staff 

• Induct and train staff at all levels, ensuring high care standards through observation, mentoring, and coaching. Identify on-going training needs and ensure staff are up to date with current best practice.
• Implement company policies on staff management, including absence, disciplinary, and grievance matters.
• Provide information, guidance, and support for effective and safe role performance, including supervisions, appraisals, and meetings.
• Participate in hands on care, working with, leading, and coaching the care team.
• Ensure awareness of health and safety duties, particularly for vulnerable individuals, under Health and Safety at Work At, and comply with statutory requirements.

Promote the Business 

• Develop relationships with key professionals in the local area presenting a positive Company image.
• Participate in the growth and development of the business. Work with the Registered Managers and others to achieve sales targets and deliver within budget.
• Act on the behalf of the Registered Manager in their absence seeking advice and support as required.
• Conform to the UKHCA Code of Professional Conduct

Requirements 

• Social Care Experience
• Strong communication and interpersonal skills, building positive relationships with service users.
• Effective time management, organisational and administrative skills.
• Leadership experience in managing and dispersed teams, including induction, training, and supervision.
• Understanding of person-centred care principles and non-discriminatory practice.
• Knowledge of regulatory responsibilities in domiciliary care services.
• Familiarity with health and safety, risk management, and safeguarding procedures.
• Experience in financial management or budget responsibility
• Flexibility for safe service delivery and participation in after-hours duties
• Enhanced Disclosure from the Disclosure and Barring Service.
• Full drivers’ licence with no more than 6 points and must have own transport with business insurance.

Desirable:

• A Level education or equivalent
• Level 3 Diploma in Health and Social Care or equivalent
• Up-to-date training record of the 15 core standards of the care certificate and competencies
• Knowledge of quality assurance and performance management
• Experience of working with other professional bodies/organisations
• Experience of care services, risk assessment and person-centred care and support

About Us

Care 24-7, part of Servisource and the Cpl Group, has specialised in the provision of Home Care Services in Bradford and Leeds since 2001, helping people to retain a level of independence in their homes.

Our professional and sensitive staff pride themselves on offering a flexible, consistent and reliable service that meets your personal requirements whilst also offering a warm and friendly approach to home care.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of Servisource and the Cpl Group, we recently listed as the 4th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed 31st in the Best Workplaces Europe 2022 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion. 

What we offer: 

• Competitive Financial and Benefits package  
• Flexibility and Smart Working Practices  
• Health & Wellbeing initiatives 
• Career Development Progression opportunities 
• Further Learning & Development opportunities 
• Vibrant Sports & Social club 

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values: 

Customer focused 

Accountability 

Responsibility 

Empowerment 

Effective communication 

Respect 

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you are interested in applying for this role please send an updated cv to chloe.kelly@servisource.ie quoting the job order number JO-2405-534141 in the subject bar.