Case Administrator

Job Description

Job Title Case Administrator
Division Allied Admissions
Salary Depending on experience
Contract Temporary, Part-time
Start Date Immediately
Location(s) Dundalk - Hybrid
Reporting To Operations Manager

Overview of the position

Servisource is a leading international supplier of high quality and innovative healthcare staffing solutions.
As part of this the Assisted Admissions Team provides a specialised patient transport service on behalf of the HSE in accordance with the Mental Health Act, 2001 and are currently seeking a Case Administrator to join the Team.

Duties of the role will include but are not limited to:
• Responsible for high level administration of the Department.
• Work closely for the HSE, and various external organisations related to the area of work.
• Carry out all reporting requirements in a timely manner as requested by the HSE and Approved Centres.
• Act as one of the main point of contact and provide administrative support to the Allied Admissions Team as required.
• Responsibility for monthly invoicing to the HSE, Approved Centre’s and all Contractors.
• Monitor and ensure all Contractors are fully compliant to company standards and all mandatory requirements are met.
• Daily management of the client databases and client’s confidential medical records.
• Responsible for the upload of all sensitive medical records to our bespoke quality management system on a daily basis.
• Assist in the Management of Allied Admissions Vehicles.
• Coordinate all external and internal meetings as requested.
• Work effectively with all team members.
• Responsible for the uploading of documents onto a customised HR systems.
• Update all Department policies and procedures as required on a continual basis.

Essential Requirements

• Candidates must have strong written and oral communication skills and be able to demonstrate a high level of attention to detail.
• Candidates are required to have excellent interpersonal skills in addition to the ability to work independently and on their own initiative.
• The ideal candidate will have a minimum of 2-3years’ experience in office administration.
• High level proficiency in word and excel is an essential requirement to the role.
• Full driving licence required as occasional travel maybe necessary
• Full training will be provided to the successful candidate.
• Due to the sensitive nature of the business, candidates are required to demonstrate a high level of confidentially within the Department.

About Us

Servisource is part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities.

With over 200 employees in 10 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, Leeds, Redcar, Middlesbrough and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join our company.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 7th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed as 24th in the Best Workplaces Europe 2024 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer: 
• Competitive Financial and Benefits package
• Flexibility and Smart Working Practices
• Health & Wellbeing initiatives
• Career Development Progression opportunities
• Further Learning & Development opportunities
• Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values: 

• Customer focused 
• Accountability  
• Responsibility 
• Empowerment 
• Effective communication 
• Respect 
 

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*
If you wish to apply for the above-named role, please send an updated CV to chloe.kelly@servisource.ie quoting the job reference number JO-2504-549831 in the subject bar of your email.