Customer Service Representative – Germany

JWR Employment Specialists are delighted to be working with a growing international manufacturing company located in Bodenheim, Germany to recruit a Customer Service Representative.

The Customer Service Representative is part of a growing team in a global organization whose focus is to enter, track, and follow-up on customer orders. The successful candidate will be responsible for fulfilling detailed customer inquiries to ensure the company are exceeding the client’s expectations.

Duties and Responsibilities:

Duties and responsibilities include the following. Other duties may be assigned.

• Process customer inquiries by e-mail, telephone and customer portals
• Informs customer of unit prices, shipping date, anticipated delays, and any additional information requested by the customer
• Provide customer service in Germany and other European countries.
• Prepare Quotations, process orders, invoice, bill and dispatch
• Book goods into our warehouse
• Communicate with freight forwarders and couriers
• Maintain customer master data
• Facilitate the optimization of customer service processes
• Translation into English, French and Italian
• Monitor orders, delivery dates and incoming payments
• Check required documents for correctness
• Archive documents in our ERP system and ECM system
• Compile data and prepares various reports for management
• Assist in general office work

Qualifications, Education & Experience:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The successful candidate must have at least 3 years’ experience working in a similar role in Germany.
• Must have a third level qualification in Business or other related degree from an accredited third level institution.
• High level of proficiency in Microsoft Office based applications, including Excel, Word, PowerPoint and Outlook is essential.
• Have professional oral and written communication in both the German and English language.
• Works independently with minimal work supervision
• Must have good organizational skills and a high attention to detail.