Customer Service Representative – Germany

JWR Employment Specialists
Published
February 15, 2024
Location
Bodenheim, Germany
Category
Job Type
Hours of Work
To Be Confirmed
Education Requirements
Relevant 3rd Level Qualification
Experience Requirements
The successful candidate must have at least 3 years’ experience working in a similar role in Germany
Job Responsibilities
See job description
Job Industry
Clerical and Customer Service
Salary
Depending on experience
Salary Currency
Euro
Job Order
1234

Description

JWR Employment Specialists are delighted to be working with a growing international manufacturing company located in Bodenheim, Germany to recruit a Customer Service Representative.

The Customer Service Representative is part of a growing team in a global organization whose focus is to enter, track, and follow-up on customer orders. The successful candidate will be responsible for fulfilling detailed customer inquiries to ensure the company are exceeding the client’s expectations.

Duties and Responsibilities:

Duties and responsibilities include the following. Other duties may be assigned.

 

  • Process customer inquiries by e-mail, telephone and customer portals
  • Informs customer of unit prices, shipping date, anticipated delays, and any additional information requested by the customer
  • Provide customer service in Germany and other European countries.
  • Prepare Quotations, process orders, invoice, bill and dispatch
  • Book goods into our warehouse
  • Communicate with freight forwarders and couriers
  • Maintain customer master data
  • Facilitate the optimization of customer service processes
  • Translation into English, French and Italian
  • Monitor orders, delivery dates and incoming payments
  • Check required documents for correctness
  • Archive documents in our ERP system and ECM system
  • Compile data and prepares various reports for management
  • Assist in general office work

Qualifications, Education & Experience:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The successful candidate must have at least 3 years’ experience working in a similar role in Germany.
  • Must have a third level qualification in Business or other related degree from an accredited third level institution.
  • High level of proficiency in Microsoft Office based applications, including Excel, Word, PowerPoint and Outlook is essential.
  • Have professional oral and written communication in both the German and English language.
  • Works independently with minimal work supervision
  • Must have good organizational skills and a high attention to detail.
Apply
Drop files here browse files ...
GDPR Compliance
I confirm that I have Read and Agree with the Recruit Island Privacy Policy located at Privacy Policy.

Related Jobs

Client Services Coordinator   Dublin City Centre, Ireland new
May 28, 2024
Nurse Manager - Dublin   South Dublin, Ireland new
May 28, 2024
Recruitment Consultant   South Dublin, Ireland new
May 28, 2024
Process Development Engineer   Boyle, Ireland new
May 27, 2024
Catering Officer Grade 2   Dublin, Ireland new
May 23, 2024