Entry Level Customer Service Representative

Sedgwick OSG
September 3, 2020
Dublin, Ireland
Job Type
Hours of Work
Monday - Friday 9-5, 10-6 and 11-7 shifts
Education Requirements
Experience Requirements
previous customer service and telephony experience essential
Job Responsibilities
handling queries, answering phone calls, responding to emails and live-chat messages, know the product in order to sell it.
Job Industry
Clerical and Customer Service
Entry Level
Salary Currency
Job Order
Page Views


Reports To

Customer Service Team Leader

Key Roles

The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high performing customer-centric team. You will interact with customers regarding their insurance needs, delivering a world class level of service.

This role is based on a 35 hour working week, with shifts between 9am-7pm, Monday-Friday.

Specific Responsibilities

  • Handling a high volume of enquiries from customers through inbound telephone activity, email and web chat
  • Responding to all customer service requirements to agreed service levels, procedures and guidelines
  • Providing relevant and accurate details to customers through an in-depth knowledge of the business, and the services it provides
  • To meet and exceed your assigned individual and team targets
  • To aim to resolve all queries on a first call resolution basis
  • Always act in a compliant and secure manner in accordance with policy and procedures
  • Demonstrate a united approach to achieving goals and working as part of a successful team
  • Is committed to future personal development and growth


  • Excellent written and verbal communications skills
  • Ability to provide customers with the best service possible
  • High level of accuracy and attention to detail
  • Proven ability to deal with problems and solve them effectively and efficiently
  • Understanding the importance of strong adherence to data protection and confidentiality laws
  • Flexibility
  • Ability to empathise with customers and deal with sometimes sensitive cases appropriately


  • Previous telephony experience with ability to assist customers in a confident, professional manner
  • Previous demonstrated Customer Service Experience
  • Must be willing to pursue APA/CIP insurance qualifications
  • Insurance or health Industry knowledge/experience desirable
  • Certified in computer basics to ECDL or equivalent level desirable


  • Wellness programmes
  • Company events & social hours
  • Free or subsidised travel
  • Subsidised gym membership
  • Discounted/free food
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