First Notification of Loss Agent – Galway

February 26, 2021
Galway, Ireland
Job Type
Hours of Work
9-5 Monday to Friday
Education Requirements
Experience Requirements
As mentioned
Job Responsibilities
As mentioned
Job Industry
Clerical and Customer Service
Salary Currency
Job Order


Customer and Shared Services Manager
Key roles
The First Notification of Loss Agent will be expected to deliver and perform day-to-day tasks pertinent to the team’s activity with a major focus on Quality, Accuracy, SLA’s, Procedures and Process-improvement. They will act as the first point of contact for colleagues, clients and customers, take ownership of the centralised phone lines and put a positive and professional voice on the business. The team member will also be expected to provide effective cover and assistance to the Manager.
Specific responsibilities

  • Ensure all claims that are reported to the team are set up accurately with minimum delay and ensuring that all relevant documents are attached to the electronic file
  • Ensure as much relevant and factual information is captured at the initial telephone notification
  • Receiving, recording, distributing, processing, scanning (where appropriate) claim related documentation
  • Liaising with branch office admin and adjusters, where necessary
  • Maintenance of Web Elite
  • Continuous client and claimant communication
  • Maintain and update personal development portfolio
  • Assistance where required to Section Head and Line Managers
  • Maintenance of personal CPD hours as an accredited individual



  • Minimum competency requirements APA or CIP (Essential)
  • High level of proficiency in Word, Excel, and PowerPoint,
  • Sound numeric skills
  • High level interpersonal and communication (verbal/written) skills


Personal attributes

  • Willingness to operate flexible hours from time to time
  • Capacity to work independently and demonstrate initiative
  • Excellent attention to detail and accuracy
  • Experience in the Insurance Industry desirable, but not essential.
  • Ability to maintain focus, control and positivity under pressure
  • Have a full working knowledge of CPC & Central Bank of Ireland Regulatory Requirements.
  • Focus on skills development. Take action to improve own and others’ job skills.
  • Must have strong interpersonal and communication skills and be self-motivated and capable of working to critical deadlines.
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