Our client are currently seeking a Multi-Lingual Customer Care Specialist with the ability to speak English, Dutch & preferably a third language, for their European head office, in Dundalk. Co Louth
Summary of Position: Provide efficient and effective customer service via all channels that reflects Radio Systems Corp values to increase customer loyalty and enhance revenue.
Answer inbound Phone Calls/Emails/Faxes/Chats/Letters/Reviews from consumers inquiring about our products or services.
Being GDPR compliant in all contacts with Customers.
Follow policies and procedures to ensure quality and consistency throughout the Service Centre.
Generate revenue through opportunity sales via Order placement.
Document all contacts in CRM software (Salesforce), verifying customer contact information, place of purchase, product line, product, reason for call and resolution.
Provide excellent customer service through consulting with and offering the best solution to solve the customers problem constantly meeting and exceeding customer care standards.
Provide support to other departments with languages skills when required.
Any other general requirements requested by the company.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate effectively.
Computer skills including windows and internet navigating.
Excellent people and problem-solving skills.
Must have Leaving Cert or Countries equivalent.
One plus year of experience desirable but not essential.
Languages required - English, French & either German, Spanish or a Scandinavian language.
The successful candidate will be working in the European head office, in Dundalk. Co Louth. Currently this position is currently remote due to COVID-19 & 3-5 days per week will be required in the office as and when restrictions allow.