Software Support Graduate

JWR Employment Specialists are delighted to be working with a growing international manufacturing company located in Castlebar, Co. Mayo to recruit a Software Support Graduate.

The Software Support Graduate will work closely with end-users and the software development team to help resolve software support issues. The ideal candidate will have the ability to build rapport, communication, and trust with team members both technical and non-technical. Our client needs  a highly motivated, self-starting individual who has a high level of interest in solving problems efficiently and accurately.

Duties and Responsibilities include;

• Help resolve issues and provide technical assistance for end-users who are using our manufacturing and ERP software solutions.
• Provide input on new software features and perform as a customer advocate.
• Respond to online and phone support requests.
• Gather information for analysis and document detailed information, processes, and resolution requirements for reported issues.
• Test and verify corrections with end-users to ensure corrections meet business requirements.
• Track end-user issues and resolutions using Azure DevOps.

Qualifications, Education & Experience include:

• Diploma, Higher Certificate or Degree in Computer Science or Information Systems is desirable.
• 1-2 years of desktop or software support experience or User Acceptance Testing (UAT) is strongly desired. Experience in a manufacturing environment is preferred.
• Excellent team player with good written and oral communication and interpersonal skills with both non-technical & technical co-workers is required.
• Ability to multitask and independently solve complex issues.
• Highly motivated and driven by a desire to solve difficult problems and learn new technology.
• Knowledge of databases and system data integration concepts is desired.
• Ability to leverage root cause analysis techniques to collect information for documentation.
• The ability to collect, evaluate, and document detailed information.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanour.
• Previous experience in supporting ERP, financial, and/or manufacturing systems is desirable.