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Nursing Homes Ireland Annual Conference 2018

Servisource Healthcare will be attending this years Nursing Homes Ireland Annual Conference 2018

NURSING HOMES “Helping each other to be who we are”

Where: Citywest Hotel, Saggart, Co.Dublin

When: Thursday 15th November 2018

#NHIConference2018

Agenda:

08.15 – 09.00 REGISTRATION

* Opportunity to Visit Exhibitors

MORNING SESSION

Conference Chair: Dr Ciara Kelly, Broadcaster

09.00 – 09.05

Welcome Tadhg Daly, CEO

09.05 – 09.30 Opening Address – Simon Harris, TD, Minister for Health

09.30 – 10.00 Managing/Preventing Stress in the Workplace Martin Rogan, CEO Mental Health Ireland

10.00 – 10.30 Assisted Decision Making (Capacity) Act Áine Flynn, Director of Decision Support Service, Mental Health Commission

10.30 – 11.00 Questions & Answers Chairperson Dr Ciara Kelly

11.00 – 11.30 Tea/Coffee Opportunity to visit Exhibitors

11.30 – 12.00 What type of care I would like when I come to live in your Nursing Home Kathy Ryan, Vice Chairperson Irish Dementia Work Group (Supported by The Alzheimer Society of Ireland)

12.00 – 12.30 Models of Care along the Continuum Prof. Eamon O’Shea Personal Professor ICSG, NUI Galway

12.30 – 13.00 Questions & Answers Chairperson Dr Ciara Kelly

13.00 – 14.30 LUNCH Sponsored by Unilever Food Solutions *Opportunity to Visit Exhibitors

AFTERNOON SESSION

Key Note Speaker

14.30 – 14.45 Sector Led Apprenticeships – How they work and how they are developed Apprenticeship Council & Health Care Assistant Apprenticeship Consortium

14.45 – 15.30 Great Resident experience comes from a great Employee experience Cathal Divilly, Partner, Great Place to Work

15.30 – 16.00 Questions & Answers Chairperson Dr Ciara Kelly 16.00 Conference Close

19.00 – NHI Care Awards Ceremony

For more information on the Nursing Home Conference Agenda & Speakers – click HERE.

Are You Sabotaging Your Job Search?

Are you sabotaging your own job search by engaging in self-destructive behaviour? We would like to share some warning signs to help you.

Do you rule yourself out?

When job searching, do you often ‘rule yourself out’ if; when reading a job spec, you don’t have a certain skill?

“I didn’t apply for that position because it states in the job spec they require  “X” skills, and I don’t have that”.

Just remember, managers are not always trained in writing strong job descriptions and can sometimes include anything and everything they ‘want’ within the job spec.

Generally, job seekers should apply the 80:20 rule:

Apply for positions where you meet about 80% plus of the job requirements.

Do you find self-doubt and self-elimination prevents you from applying for roles?

Oftentimes, low self-esteem, insecurities in a role or feelings of ‘not good enough’ to apply for a role stops you from opportunities in life; even applying for your dream job.

job search
job search

Do you have a clear career focus?

Focus is the “key to job search success”

Focus isn’t just a mindset: it’s an act of doing, an action that, when used properly, can propel your job search.

Think about it – you need to:

  • Internal focus to identify strengths, weaknesses, passions, core values and skills, target industries.
  • Focus on your cover letter (generic cover letters don’t “cut the mustard”
  • Focus on your CV
  • Focus on your interview skills / prep
  • Focus on your mindset; maintain positivity, maintain curiosity
  • Focus on your behaviour & productivity levels

Another crucial aspect of the job search is knowing what you want from a role and company. Are you able to define and communicate what you want for your next role to potential employers?

Read our blog: Be Successful in Your Job Search – Tips for Success

Do you fear change?

In life – In your career – Financially?

People associate change with a loss of control, money or pride; fear of being outside of their comfort zone, feelings of uncertainty and dread. It’s the unknown.

The majority of the time, it’s not the change itself, but rather our interpretations of it, that make the situation appear negative.

Is it better to embrace change rather than letting fear get in the way of happiness?

Force yourself to interpret the fact of change from a wildly different perspective, don’t let past experiences skew your mindset.

If you are unhappy in your current job; do something about it! Contact Us Today

Do you avoid Networking?

It is commonly said that 80% plus of available jobs never get posted whereby recruiters or hiring managers fill roles through referrals (SO GET NETWORKING!)

Yes, it can be intimidating and scary but remember, you network every day; everywhere you go!

Professional networking is about making contacts and building relationships that can lead to jobs or other work-related opportunities.

  • Get Social

We don’t just mean go on Facebook all day! Become an influential expert in your field, an influencer who adds value, a unique hidden resource. Build your brand.

Adopt a networking lifestyle.

  • Attend Industry Events and/or Job Fairs

Industry events and job fairs give you the opportunity to ask a lot of questions, be asked a lot of questions (a months’ worth of interviews in one day!) and are also a GREAT place for networking & an opportunity to learn about your chosen industry and make new contacts within that industry.

Do you use the same CV to apply for all roles?

If you are submitting the same CV for all roles, this can be seen as lazy which may lead to the recruiter or hiring manager to presume you are applying to many positions at once.

Customisation is Key!!

Both your CV and cover letter should be updated specifically for the position you are pursuing. Job descriptions are a combination of requirements (needs) and wants (would be nice to have) therefore highlighting and relating your relevant experience for the specific role is important.  Quantify your achievements in any given role. Showcase your value and how you can help the company.

It is becoming common-place, especially if your CV is online (such as LinkedIn or online job boards), the recruitment process is streamlined. This means your CV will be pre-screened by algorithms; signifying the importance of optimising or customising your CV to include core keywords from the specific job spec.

You could even earn bonus points if you research the company values and include aspects of these within your CV & Cover Letter. Your cover letter is an opportunity to demonstrate a personal connection between yourself and the company, similar to an elevator pitch when you are networking.

Make yourself accessible to recruiters and hiring managers.

Did you know that our recruiters don’t just post their open vacancies on Recruitisland.ie?

They also actively look for people to fill their vacancies by searching through our Candidate Profiles.

Create a candidate profile and we can help you find that dream job – let’s get you hired 😊

Do you feel you are a failure if you are not successful at interview?

Oftentimes, candidates lose self-esteem as they go into interviews believing that there are two outcomes: pass or fail. You are qualified or have specific experience; if the hiring manager doesn’t get you, they don’t deserve you!

Example: When you go on a date with someone and there’s no chemistry, do you feel like a failure?

No – because if you are not a match, you are not a match.

So don’t let one or two rejections get in the way of you finding your perfect career.

STOP DOING WHAT YOU ARE DOING!!

Basically, if you are engaging in these behaviors, take a step back, analyse what and why you are engaging in such destructive behavior and take action.

STOP avoiding or doing all of the above. A behavior change in all of these areas can have big results in your job search.  Never give up trying to do what you really want to do.

If you can dream it, you can do it  🙌

Recruit Island is ‘an island of opportunity’ where your goals can be achieved – have a look at all available jobs and lets make those dreams come true!

Contact Us Today!

Article Written By:
Donna Farrell

What are the Visa Requirements to Work in Ireland?

Are you thinking about moving to Ireland or considering re-locating here to work but unsure of the Visa requirements?

Visa’s can be very confusing so we have tried to make it as simple; yet in-depth; as possible, covering the various different types of visas and work permits available in Ireland.

Right to work in Ireland?

Citizens of the EU/EEA are part of a single market that allows freedom to live and work in other member states without restriction (no visa requirements). Switzerland has an agreement that extends the single market to include it, though it is not part of the EEA.

Most often, citizens of countries in the single market do not need a visa or other special permission to come to or stay in Ireland.

There are 28 countries in the European Union.

The EEA is composed of all EU members states as well as the following:

If you are a member of the EU/EEA you are free to apply for any job vacancy – See all open roles HERE!


Non-EEA Nationals:

The employment of all non-EEA nationals in Ireland is governed by the Employment Permits Acts 2003 – 2014.

Under this legislation all non-EEA nationals require a valid employment permit in order to work in Ireland.

Alternatively, if you are granted the relevant immigration permission from the Minister for Justice and Equality; this allows you to reside and work in Ireland without the requirement for an employment permit.

All applications are processed in line with this legislation and are dependent on a job offer from an employer who is based in Ireland and who is registered with the Office of the Revenue Commissioners.

How to Apply for a Visa?

Step 1: Check if you need an Irish Visa

Click the below link to find out what you need to enter Ireland based on your nationality.

https://www.inis.gov.ie/en/INIS/Pages/check-irish-visa

Step 2: Apply for Immigration permission to stay in Ireland (if you are a non-EU/EEA and non-Swiss citizen) for longer than 3months.

Step 3: (if applicable) After you receive permission to work, apply for a long stay Employment Permit (as per below).

What Visa Should you Apply For?

Under the Employment Permits (Amendment) Act 2014 there are 9 different employment permits

  1. General Employment Permit

The General Employment Permit allows non-EU citizens to legally work in Ireland; granted in respect of a 12 month contract of employment.

This permit is only granted to applicants with a job offer from an employer who is registered and trading in Ireland.

To qualify for this permit, generally remuneration must be above €30,000 (in exceptional cases, work permits may be considered where the remuneration is less than €30,000.)

A General Employment Permit can be issued for an initial period of two years and can then be renewed for up to a further three years.

Occupations of which an employment permit may not be granted  are those on the Ineligible Categories of Employment List

A Labour Market Needs Test is required in most cases.

Spouses, dependants or partners of General Employment Permit holders are not eligible for a Dependant/Partner/Spouse Employment Permit and must apply for a separate employment permit in their own right.

The fee for an application is €1,000 for an employment permit from 6 months to 24 months duration.

  1. Critical Skills Employment Permit

The Critical Skills Employment Permit (previously known as the Green Card Permit for Ireland) allows highly skilled workers to work in Ireland in an occupation where there are skills shortages.

This employment permit is granted for an initial 2 year period; which can be renewed indefinitely.

To qualify for this permit, remuneration must be above €60,000 or; for a restricted number of occupations (on the Highly Skilled Occupations List) with remuneration of between €30,000 and €59,999.

You must provide evidence that you have the required qualifications, skills and experience for the position, and the position must be for at least two years.

There is no requirement for a labour market needs test due to the fact that these skills are in short supply.

The fee for an application is €1,000.

Permit holder are eligible to apply for immediate family reunification and therefore once their Spouses, dependants or partners are residing in Ireland, they are eligible to seek employment / eligible for a Dependant/Partner/Spouse Employment Permit

  1. Dependant/Partner/Spouse Employment Permit

The Dependant/Partner/Spouse Employment Permit allows the spouse, dependants and civil partners of a primary permit holder (of a Critical Skilled Visa or Researchers) to apply for an employment permit to work in Ireland.

There is no requirement for a labour market needs test.

The application is free of charge.

  1. Reactivation Employment Permit

Reactivation Employment Permits allow foreign citizens; of whom entered Ireland on a valid employment permit but, fell out of the system through no fault of their own or have been badly treated or exploited in the workplace, to work again.

In order to initially apply for this visa, applicants must apply to the Irish Naturalisation and Immigration Service for permission to remain in Ireland for the purpose of making an application (stamp 1)

Click the above link for  the eligibility criteria & guidelines for this permit.

There are various other types of employment permits:

This permit is designed for foreign undertaking (Contractor) has won a contract to provide services to an Irish entity. This permit facilitates the transfer of non-EEA employees to work on an Irish contract in Ireland while remaining on an employment contract outside the State.

Generally, a labour market needs test is required.

This permit allows the transfer of senior management, key personnel or trainees (who are non-EEA nationals) working in an oversees branch of a multi-national company; to transfer to the Irish branch.

Senior management and key personnel must be earning at least €40,000 a year; while trainees must be earning at least €30,000 a year) and have been working for the company for a minimum of 6 months (one month if a trainee).

This permit facilitates the employment of foreign nationals who are full time students; enrolled in third level institutions outside of Ireland; for the purpose of work experience.

These permits can only issue for a maximum period of 12 months and are non-renewable

This permit allows the employment of foreign nationals who possess relevant skills, qualifications, experience or knowledge for the development, operation and capacity of sporting and cultural activities.

This permit facilitates the employments of foreign nationals in the State under prescribed agreements or other international agreements to which the State is a party.

For criteria eligibility – please click the above link.

Finding a job in Ireland:

If you are moving or re-locating to Ireland, finding a job is going to be one of your top priorities – do some research into the opportunities available here, and ensure there are no restrictions to prevent you from working here.

All employers who want to employ non-EEA nationals (i.e. those who need an employment permit) must be registered with Revenue and with the Companies Registration Office (CRO).

NOTE: The employer must employ you directly in a permanent role (this would not be the case with temp roles) – this means that applications from recruitment agencies, agents, intermediaries or companies who intend to outsource or subcontract you to work in another company are not accepted.

Servisource Recruitment (powered by Recruit Island) are a recruitment agency and therefore will not provide you with / cannot apply for a visa on your behalf.


Employment Permit FAQs:

https://dbei.gov.ie/en/Publications/Publication-files/Employment-Permits-FAQs-2018.pdf

** Please Note that Servisource Recruitment are not visa specialists and information within this article has been obtained from various Government Websites; as follows:

  • Department of Business, Enterprise and Innovation: https://dbei.gov.ie/en/
  • Department of Justice and Equality : https://www.inis.gov.ie/
  • Citizens information : https://www.citizensinformation.ie/en/moving_country/moving_to_ireland/working_in_ireland/coming_to_work_in_ireland.html

Article Written By:
Donna Farrell

Recruitment Open Day for Healthcare Assistants – Cork

Servisource Healthcare are hosting a Recruitment Open Day and are very eager to speak with Healthcare Assistants in Cork.

Are you a passionate and innovative Healthcare Assistant in the Cork area who wants to deliver high standards of care and available for full time hours?

Whether you are looking for a change of job, a final year student, starting out on your career path, we would welcome the opportunity to meet with you. We value our staff, offering exciting opportunities and support their professional development.

At our Open Day you will:

  • Be able to meet representatives from a variety of healthcare teams
  • Learn about the development opportunities we offer
  • Understand what you can do to speed up the recruitment process
  • Have the opportunity of an interview on the day.

When and where?

When: Tuesday 6th November 2018, 9.30AM – 3.30PM

Where:  Servisource Healthcare Offices – 11 Anglesea Street, Cork City, T12 CYR8

What to bring?

Recruitment open days speed up the recruitment process for both employers and job seekers, so we recommend that you come prepared. Bring with you a valid ID, CV, education and professional qualifications. Application packs available on the day.

Why attend?

Attending an employer open day is one of the quickest and easiest ways of securing a new job. Not only will you see first hand who you will be working and potentially the people who will be working with you; you might also walk away with a job offer at the end of the day.

Interested? Then please come along on the day with your CV. If you have any questions, contact Orla on ophilpott@servisource.ie

We will be running Recruitment Open Days on a regular basis so keep an eye out – we will be in your area soon!!

Gender Pay Gap Legislation – Why Now?

Ireland in recent years have become more focus and considerate when it comes to equality and the gender pay gap.

There’s no doubt that Irish women have more rights today than they had 30 plus years ago, but gender equality in Ireland is still a struggle, especially in employment due to the gender pay gap.

In every single country, including Ireland, women are less likely to be in the workforce, and when they do work; they are commonly working less hours, getting less pay.

What is Gender Pay Gap?

Gender pay gap is the difference between male and female employees average annualised base pay.

So why do we feel the need to do something about it now?

According to a report by Adecco Group, Ireland has ranked 62nd out of 120 countries in the world when it comes to the gender pay gap.

While there are obvious workplace factors at play in these figures, what might surprise is just how much wider the gap is in Ireland than in many other European countries.

Compared with other Organisation for Economic Co-operation and Development (OECD) countries, Irish women without a doubt work a lot less.

In Iceland, for example, some 86.2% of women work, while in Sweden the figure is 80.2% and it’s 74.4% in Canada. In Ireland, the figure is as low as 64.1%, and it’s not alone at the bottom of the table with Italy having approximately one in every 2 women working.

Considering these statistics, it shouldn’t shock you that, despite significant progress, women have yet to achieve full equality in the worlds of school, work or business.

 

College/University

Women have definitely made strides in bettering their chances with improved education; however this is not translating into earning power in the working world.

Irish women outperform men in most subjects at the Leaving Certificate level and in professional exams. Yet, they are significantly under represented in many industries such as construction, science, IT.

This trend may be down to the courses and topics that men and women study in colleges/universities; where men tend to sway more to subjects such as engineering, manufacturing, construction and IT, whereas women generally apply for courses within health, business, administration and education.

Are these stereotypes, even as young as high school or secondary school level, affecting the subjects women pick up?

Read our blog: Women in Construction – Barriers & Importance of Gender Inclusiveness

In a CSO report in 2016, women were better educated.  In all, 55% of women aged 25-34 and had a third level qualification, whereas only 43% of men of the exact same age bracket had this level of education.

One thing is for sure, it is definitely not the lack of talent or unwillingness to apply their knowledge that is holding women back when they enter the workforce.

Life expectancy

In 1926, female life expectancy was 57.9 years.  From then and up to 2011, there was a further increase of 24.9 years – or 43.0%.  Life expectancy for women, based on 2010-2012 data, is 82.8 years compared to 78.4 years for men.

Stay at home parent v employment?

According to the 2016 census, 98% of women indicated that they were a stay at home parent. The CSO figures show that the number of men looking after the home has actually doubled in the 10 years leading up to 2016 (increasing from 4,900 to 9,200), however it is nowhere near where it should be.

Closing the gap:

There are so many opinions on the topic of gender equality.  While people are highlighting that improving equality is important, diversity in the workplace should also be considered.

Getting the word out there and showing companies that there is a problem is the first step.

Making them review their corporate structure in terms of equality and review their end of year reports to show how many women and men are employed and if there is a significant gap in salaries, in crucial.

More discussions are needed to ensure that everyone is on the same page and to encourage the change long term and indefinitely.   This will require patience and agreements from all parties, such as the government, the companies and of course the people.

It already seems to be working in other countries in Europe and proving a success, so we want to embrace that success and replicate this into the Irish economy.

Companies putting the steps in place:

In 2006, only 34% of all board members in Ireland where women.

Our Government introduced new Guidelines on Appointments to State Boards in 2014, with a target placed at 40% for all boards in Ireland. Where any board was currently meeting the 40% target, they enhanced their target to 45%.

As of February 2017, women made up 38% of board members, the highest percentage since the target was introduced.

Women are under-represented in senior positions within the financial sector, with less than one in five CEO positions last year, according to reports released by the Central Bank.

In the banking, credit union and asset management sectors there were increases of between 5 and 6% in the proportion of women being offered senior roles last year.

But a drop in the percentage of women being offered senior roles last year in the securities and markets sector which has the largest number of overall applications, means there is no change from 2016 in the headline figure of 22% of senior roles being filled by women.

Bank of Ireland – in 2017 appointed Francesca McDonagh as their new CEO and Ulster Bank – just this year appointed their new CEO Ms Jane Howard; showing that the support behind the new equality legislation.

Ireland has made some progress, but we need to continue to change with the times!!!

Ireland’s current Programme for a Partnership Government includes commitments to reduce the gender pay gap, including plans to force company’s requirement (with more than 250 employees) to publish details of their pay and bonus gaps.

Once this has been fully rolled out it is the intention to reduce the threshold to 150 employees within 2 years and the following year down to as little as 50 employees.

This will require all companies/firms in public and private sectors to detail all discrepancies in hourly pay, commission, bonuses and what pay part-time staff are receiving in an annual report.

Those that do not comply with this legislation will be penalised and could potentially be subject to significant fines.  Part of the legislation will include permissions to the Workplace Relations Commission to conduct on-site inspections to oversee and review compliance or to gather any information they need for their reports.

There are also commitments of increasing investment in childcare.

Introducing talks around this new legislation has enforced companies to review their gender gap as a whole.

The National Strategy for Women and Girls 2017-2020 promotes women’s equality in the workplace and provides a framework to address obstacles to the gender pay gap, precarious employment and any additional barriers which prevent women from achieving their full potential.

The overall goal of the Strategy is to empower women achieve to achieve advancement through the realisation of gender equality in Europe Member States through the implementation of existing Council of Europe standards.

As the OECD has said, gender equality is not just about economic empowerment, it is about fairness and equity.

We all know that having an over all gender balance across all companies will be a long procedure.  More companies going forward need to incorporate the gender gap and equality into their strategy plans, to ensure that over the next 5-10 years and more that it massively improves.

Another benefit of  equality: The OECD has estimated that achieving gender equality would add 0.6 percentage points to the world’s annual GDP growth rate. It has calculated the economic gain for the world at US$12 trillion.

Overall, Ireland have made various progressive steps towards closing the gender pay gap – but they have a long way to go!

Article Written By:
Lisa Russell| Account Manager | Admin & Finance Division
EmailLRussell@servisource.ie

DD: +353 42 936 8319    | Tel: +353 (0) 42 93 52723  

Healthcare Assistant & Carers Ireland Conference 2018

Servisource Healthcare will be attending this years Healthcare Assistant & Carers Ireland Conference 2018.

WhereCity North Hotel & Conference Centre, Gormanston, Co. Meath
Directions: Dublin Airport, M1/M50 Interchange and only 30 minutes from Dublin City
When: Thursday November 22nd 2018
Time: 09:00 AM – 05:00 PM

This years conference will have a wide range of speakers from government, state institutions, sector stakeholders and of course Health Care assistant & Carers themselves.

GET TICKETS NOW!

Once of the main objectives of this years conference is to address the undervalued and not fully recognised contribution Healthcare Assistants & Carers play in our health sector.

Servisource Healthcare provides cost effective solutions; helping our long-standing clients manage budgets, reduce workloads, maintain staffing levels and deliver premium patient care.

Click here to view all open roles in Healthcare

If you would like to accelerate your healthcare career, please contact us today on healthcare@servisource.ie

Lean Construction Ireland National Conference 2018

Consultants from Servisource Construction & Engineering division will be attending the Lean Construction Ireland National Conference 2018.

WhereCroke Park, Jones’ Road, Dublin 3
When: Tue 20 November 2018
Time: 08:00 AM – 06:00 PM

The theme of this years event is “ Lean Innovation – Inspiring our Future in Construction”.

Experts in the field of lean construction will be inspiring and challenging the industry to implement lean practices on their projects; where participants will have the opportunity to learn how they can leverage the benefits of lean concepts to deliver quality projects that are safer, faster and more profitable.

Topics that will be covered are:

  • Home Building
  • Lean in Public Sector
  • Lean in Contracts
  • Benchmarking
  • International Approach
  • Digital Construction
  • Large Scale Private Construction
  • Tools, Training & Supports

Within Servisource Construction and Engineering division, we work with (not limited to):

  • Quantity Surveyors
  • Site Engineers
  • Project Managers
  • Contracts Managers
  • Planners
  • Building Services Engineers & MEP Coordinators
  • Site Managers/Foremen

If you are looking a career in any of the above sectors, a change of job or that promotion you have been seeking, we would be delighted to hear from you.

Click here to view all open roles in Construction & Engineering

Mental Health Nurse Conference 2018

Servisource Healthcare will be attending the Mental Health Nurse Annual Conference which is run by Mental Health Nurse Managers Ireland (MHNMI)

WhereKillashee House Hotel, Kilcullen Road, W91 DC98 Naas
When: Wednesday November 7 2018
Time: 9.00AM – 5.00 PM

This years’ conference is titled: “From Quality to Excellence” aimed at Mental Health Nurse Managers.

Mental Health Nurse Managers Ireland is an association that provides managerial, educational and clinical support to senior mental health nurse managers across the Irish Mental Health Services.

Servisource Healthcare are a leading international supplier of high quality and innovative healthcare staffing solutions, enabling continuity of care during peaks in demand, by supplying fast, flexible and reliable staff at short notice.

Servisource Healthcare provides cost effective solutions; helping our long-standing clients manage budgets, reduce workloads, maintain staffing levels and deliver premium patient care.

Click here to view all open roles in Nursing

Click here to view all open roles in Healthcare

UCC Nursing and Health Careers Fair

Servisource Healthcare will be attending UCC Nursing and Health Careers Fair.

When: Wednesday 7th November 2018
Where: UCC, Western Gateway Atrium
Time: From 12 noon to 3pm

This is a dedicated careers fair to the health and nursing professions.

Who should attend?
This is a student event organised by UCC for all Nursing and Health students! We want to speak to YOU!!

Whats Happening?

  • Nursing Career Opportunities
  • Healthcare Career Opportunities

Parking:
UCC is located close to Cork City Centre and as such, parking facilities are extremely limited, so when visiting UCC please consider using public transport, or leaving your car at your hotel. UCC is undergoing a lot of building works at the moment, and as such parking is quite limited.

Servisource Healthcare are a leading international supplier of high quality and innovative healthcare staffing solutions, enabling continuity of care during peaks in demand, by supplying fast, flexible and reliable staff at short notice.

Servisource Healthcare provides cost effective solutions; helping our long-standing clients manage budgets, reduce workloads, maintain staffing levels and deliver premium patient care.

Click here to view all open roles in Healthcare

Click here to view all open roles in Nursing

So, you want to be a Customer Service Representative?

So you‘re thinking about working in the customer service industry, but you’re not sure if it’s the right move for you?

When you’re a ‘social butterfly’ it can be difficult to know what job you fit into; which is why we have put together a few of the top benefits of working in customer service:

Benefits of working in customer service:

  1. Interacting with the public on a daily basis:

One good customer service experience can change the entire perception a customer has towards an organisation. The whole point of having customer service representatives is to make customer experiences more positive and create a better brand reputation for the company.

As a customer service representative, you are the first point of contact for customers whether it be via phone, email or in person.

You are invaluable to your organisation in that you consistently provide accurate product/service knowledge, information and appropriate education in order to help customers  successfully navigate challenges and queries they are having; while being accountable to brand, policies, metrics, processes, and standards.

If you are a chatty, approachable person; interacting with the public on a daily basis should be a huge draw to you to work in the customer services industry; whether it be in an office or in a shop.

  1. The chance to help make a difference

Although customer services can be difficult at times, the feeling when you help someone to achieve the best possible outcome with your expert knowledge and enhance their customer experience is amazing.

No matter what industry you work in; the most important role of a customer service advisor is resolving customers queries or issues while adding value to the interaction making transactions smoother and less complicated; which for most people, is a big benefit to working in customer services.

  1. Team spirit

If you are a customer service adviser, there are almost always a big team alongside you. The benefit of this is not only the creation of close friendship, but also the opportunity to tap into your colleagues skills and knowledge in order to solve customer queries or issues.

  1. Transferable skills:

In customer service, you gain invaluable skills which can assist you throughout your career and also use to excel in your personal life.

Skills required / gained in customer service roles include:

  • Interpreting a situation & how to approach the conversation:

Customer service representatives must have the ability to read people, even if it via a telephone call. Knowing how to approach a customer coming on the phone really angry is the difference between good and bad customer services. Commonly, if someone shouts at you, people get their back up straight away and shout back. In customer services, you must practice patience …. which leads me on to my next set of required skills…

  • Patience & relationship management skills:

Working in customer service is definitely no easy job. You converse with all kinds of customers, some very polite whereas many others are more often , pretty rude.

Customer service representatives have to practice patience and remember that the customer is only reaching out for support as they are confused and frustrated about a product or service.

It is really important that customer service representatives take the time to understand the customers needs – asking probing questions and communicating efficiently and effectively ….

  • Communication

One major benefit of working as a customer service representative is the training on how to speak to customers. Learning to communicate well according to the requirement of the customers, whether it be verbally or non-verbally.

Other game changing skills learned in customer service is how to listen properly to a person.

  • Softskills:- Listening, empathy & oftentimes negotiation skills:

Listening is one of the most important aspects of customer service. Understanding the customers requirement quickly; portraying empathy towards the situation and using all of the above skills will make or break your customer service career.

Empathy is important as, even when you cannot help the customer with exactly what they need, empathy and understanding goes a long way in controlling the perception the customer has about you and your company based off of the language that you use.

Changes in language helps to negotiate how the customer hears your response, such as the use of positive language.

  • Technical skills:

Working in customer service will familiarise you with a number of different operating systems and programs that will be useful in many other careers such as data programs and/or client relationship management platforms that make your role, and the customers experience of your service, much easier.

Why Customer Service?

Customer Service is the heart of all businesses. Customers are brand loyal. When people spend money, they are likely to return to a business they know and with they have a positive experience.

Quality customer service is therefore directly linked to client retention. Ultimately, all employees should be focused on enhancing customer loyalty.

From dealing with the public to managing workload, liaising with other internal departments to using your initiative for decision making, nearly all of the experience you gain in a customer service job will benefit you in your next career move.

How to get a role as a customer service representative?

  • Decide what industry you want to work in. Select this based on interests and experience.
  • Job hunting. Registering on www.recruitisland.wpengine.com Where the employers come to find you.
  • Always tailor your resume to each role you are applying for focusing on customer care experience, all experience working with the public counts – Customer care experience is not just in a call center, it could be bar work, shop assistants and Retail Work.
  • Do your research on the role and business. Know their history, how long they have been in business, any awards won etc. Being able to refer to this during your interview will impress and may help you secure your role.
  • Have answers ready, if you are asked about a time you went above and beyond for a Customer or Client have this prepared before your interview.
  • Be Confident. And believe in yourself.

Commonly, customer service interviews are based around competency based questions.  We have put together common questions you may be asked in a customer service interview:

  1. What do you know about the company?
  2. What is customer service? / What does customer service mean to you?
  3. Tell us about a time you went above and beyond for a customer and delivered excellent customer service?
  4. Tell us about a time you had to deal with an irate customer? How did you handle it & what approach did you take?
  5. Can you provide an example of when you identified a potential issue and how you worked to provide an effective solution?
  6. Tell me about a time where you identified a new and improved way of serving the customer
  7. Past experience and what you did to consistently deliver on goals even in face of obstacles
  8. Tell me about a time you felt you were a brand evangelist. What was behind your passion.
  9. What ideas do you have to improve a customer experience or improve a company brand?
  10. Give me an example of a time you had to adapt to new targets. How did you work to reach and exceed the goals?
  11. Tell me about a time when you had to become proficient in new functional or technical skills.
  12. Can you give us an example of a time you have leveraged on your knowledge and experience to increase you team performance.
  13. Give me an example of a time that you used your skills to coach/mentor another teammate on a business process or tool.
  14. Tell me about when you had to work on many tasks at the same time, and were working against tight deadlines. What was the results and impact?
  15. Tell us about a time you have to take a decision and you didn’t have all the information that you needed. What did you do and how did you make your decision?

Remember you can make a big difference.

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.

Working in Customer service is a very useful role to have on your resume. Some Customer Service Representative progress within the same business reaching to management level quickly and some candidates use this as stepping stone to their next career move.

At Servisource, we know that the smooth running of your entire company depends on the quality of your customer service staff.

Recruit Island Administration division place people of all levels and admin skillsets, including:

  • Receptionists
  • Administrators
  • Secretarial
  • Customer Service
  • Personal / Executive Assistants
  • Data entry
  • Entry level staff
  • Logistics administrators
  • HR Temps

If you would like to discuss opportunities within customer service industry, please contact our recruiter Lauren on LMcLoughlin@recruitisland.ie

Article Written By:
Donna Farrell