Client Services Coordinator

Position Information
Job Title: Client Services Coordinator
Division: Recruitment Services Temp
Salary: Depending on experience
Start Date: Immediately
Reporting To: Team Lead

Position Information

Servisource, part of the Cpl Group, wishes to appoint a Client Services Coordinator to join our existing team. The potential candidate will be supporting the Client Relationship Manager and the wider team in the ongoing coordination of projects.

The ideal candidate is outgoing, personable and a problem solver with a positive, enthusiastic attitude. The right person for this job will be driven to succeed. This job is fast paced and would suit someone who enjoys a challenge and working with others to achieve optimum results and high calibre staffing solutions for our candidates.

Duties of the role include but are not limited to the following;
• Placing staff with clients across the healthcare temporary staffing division and fulfilling vacancies ensuring all is recorded on the booking system
• Adequately filling all open shifts in a timely manner and coordinating with staff and clients effectively.
• Keeping in regular contact with clients to supply with feedback on their requirements and to check if any further requirements.
• Assisting with employee queries to ensure that they are resolved without delay.
• Ensuring all staff are fully compliant adhering to company standards prior to placement with a client.
• Ensuring that all staff are following timesheet policy and procedural guidelines to ensure payroll efficiency.
• Dealing with payroll enquiries directly from staff, liaising with payroll and delivering query outcome to staff to the best of your ability.
• Adequately liaising with the Compliance and Training Departments to ensure on-going mandatory training requirements are fulfilled and compliance documentation are up to date.
• Working closely with the Business Development Manager and providing feedback to assist with staff and client planning.
• Ensure that all internal systems are being used to full capacity and that all contact with client and temp are logged adequately.

Role Requirements
• Minimum of 1 years’ experience in a similar role
• Excellent interpersonal, communication and follow up skills
• The ability to listen and guide and coordinate staff efficiently
• Strong planning and organisation skills
• Ability to prioritise effectively and work to targets
• Highly motivated and pride in what one does is key to success in this role
• Cultivating relationships with existing clients and building new client relationships
• Proficient user of Microsoft Office package
• Commercial awareness
• Ability to work independently as well as part of a team

About Us
Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years’ experience across a number of sector specialities

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.

Organisational Benefits
We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 4th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed 31st in the Best Workplaces Europe 2022 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer:
· Competitive Financial and Benefits package
· Flexibility and Smart Working Practices
· Health & Wellbeing initiatives
· Career Development Progression opportunities
· Further Learning & Development opportunities
· Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:
· Customer focused
· Accountability
· Responsibility
· Empowerment
· Effective communication
· Respect

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

All applications will be treated with the strictest of confidence.

If you wish to apply for the above-named role, please send an updated CV to chloe.kelly@servisource.ie quoting the job reference number JO-2404-533494 in the subject bar of your email.