Brexit – The effects of Brexit on Employment in Ireland

Since the 2016 Referendum where the UK decided that they would leave the European Union, Brexit has become a household word. It has been almost 2 years; and on the 29th of March 2019 the UK are scheduled to leave the UK at 11pm.

But apart from how the UK will be affected by Brexit, the other focus is – how will Ireland be affected, as it is the only primarily English-speaking country left in the EU (positive 🙌)

Most importantly how will Brexit affect our jobs or career opportunities?!

According to a recent Employment Monitor, there has been a significant increase in professional opportunities available in Ireland (Morgan McKinley, 2018).

Brexit & the increasing compliance requirements of legislation (GDPR legislation) brought a large increase in activity in the Recruitment world in 2018.

Jobs like asset management, compliance, risk management and financial control are some areas which were affected in 2018 due to being associated with Brexit related activity. Another area which was very closely affected was Technology.

One of the most positive impacts for Ireland and Irish jobs include a likely increase in multinational businesses moving to Ireland from the UK. This is because, in comparison to the EU tax rate average of 19.71%, Ireland offers an attractive 12.5% corporate tax rate as well as a highly educated workforce.

As well as this, the uncertainty of BREXIT in the UK has given Ireland an advantage with European talent pools; as living and working in the UK will become increasingly difficult.

However, due to this influx, Employment and Irish Residence Permits have had a backlog – prolonging the process for overseas recruitment.

These delays mean that non-EA professionals who have come to Ireland with their visa and employment permit to live here, have had a delay in getting their interview with immigration for their residence permit meaning that they can’t get a multi-entry visa and are subsequently stuck here not working until they get their permit!

Although we have only seen the impeding effects which Brexit may have on Ireland over the last 6 months, the ‘’Real-Deal’’ will come into effect on the 29th of March this year.

Whether in the words of Noel Edmonds it’s a ‘Deal or No Deal’ situation, Irelands jobs market should and will benefit greatly from Brexit; with Dublin now being deemed as the next ‘Top Brexodus Destination’.

Studies show 21 out of 59 firms voted Dublin as the most popular choice for relocation (EY Brexit Tracker, 2018).

How will Brexit affect cross-border workers?

It is believed up to 23,000 -30,000 cross border workers (i.e.: live in one part of Ireland but work in another (the Common Travel Area (CTA)). This is mainly due to salaries being more attractive in the Republic of Ireland than in the North.

Cross border workers currently generate social insurance contributions in both NI and Ireland which can be combined in order to gain social security benefits and pension entitlements – which can also be exported to different EU states.

The December 2017 Joint report (EU & UK) protects the rights of workers who are already in cross-border employment. The thing is, it does not safeguard the rights of future cross-border workers (like upcoming graduates), and these assurances are not set in stone.

At present (pre-BREXIT), the EU Social Security Co-Ordination Rules protect the social security rights of workers seeking to move between two counties – once the countries are within the EU that is!

The UK/EU draft withdrawal agreement is set to include the EU Social Security Co-ordination Rules. This means that cross-border workers working in the Republic can declare their income in Northern Ireland; get access to tax credits, healthcare, social security benefits and be taxed by the UK government – during the transition period.

How will the negotiations affect the social security, tax & healthcare entitlements of cross-border workers post-Brexit (after the transition period)?

Post Brexit, the future of cross-border workers will be governed by the draft Political Declaration where social security coordination rules look unwelcoming for cross border workers, and future graduates!

The Declaration states that the parties:

“agree to consider addressing” social security coordination in the light of future movement of persons”

What will happen? Who know’s 🤷

Will the UK enter into a bilateral agreement to access the single market such as the model adopted by Switzerland….? Only time will tell!

How will Brexit affect graduates seeking employment in Ireland?


 As a result of Brexit; and Ireland’s great reputation in terms of attracting foreign direct investment (We have become one of the world’s leading destinations for finance, technology and pharmaceutical companies); new opportunities will be created, especially for graduates.

This will (hopefully) keep graduates on Irish soil with the increase in graduate programmes available!

Graduates within the Finance, Tech & Pharmaceutical industry, looking to gain employment with one of the Big 4 in the ‘’Big Smoke’’ i.e. Dublin, will have a bit of a competitive advantage when it comes to Brexit.

  • According to the IDA, more than a dozen global financial services firms have announced Ireland as the destination of their new European headquarters; with Dublin being the obvious option for London’s major banks (eg: Barclays)
  • Even in our wee county (Louth), WuXi Biologics announced their investment of €325m in developing a new manufacturing facility in Dundalk (the companies first site outside of China). Wasdell Group is also building a new pharmaceutical packaging plant in Dundalk.

Graduates nowadays are a lot more tech savvy with strong skills in technology and math; strong emotional intelligence, creativity and adaptability – transferrable skills that will make an impact on the workplace.

For companies to benefit from these skills and attract this pool of talented graduates, they will have to offer competitive packages and employment benefits, flexible working arrangements, and the opportunity for further training and development so that they can beat off the competition.

In the words of Albert Einstein ‘’In the middle of difficulty lies opportunity’’ and although there’s a strong element of complexity and uncertainty around Brexit in Ireland in particular; there looks to be area’s where Ireland will benefit and prosper from – After all, Ireland is now the bridging gap between the US and the EU!

Last night, Theresa May’s “withdrawal agreement” Brexit deal was roundly rejected by British MP’s (432 voting against the deal, 202 approving it) which is being called the worst political defeat in parliamentary history.

The most argumentative issue for British MP’s is “the Irish backstop” (the legally binding insurance policy ensuring there is no hard border between Ireland and Northern Ireland (no customs, no regulatory checks on goods passing between the two) for a 2 year transition period – leaving the UK aligned indefinitely to many EU laws.

The opposing Labour party (Jeremy Corbyn) has put forward a motion of no-confidence in Theresa Mays government; calling for a general election. Will there be a second referendum on Brexit?

The UK government now has 2 days to create a new plan of action.

EU officials have insisted that after lengthy negotiations and agreement with Theresa May last month, the current deal is their final offer.

The outcome of Brexit is up it the air; but what we do know at Recruit Island is this:

We have a wide range of jobs available from Healthcare, Nursing, Admin & Finance, Catering & Domestic Jobs, Construction & Engineering, Supply Chain Management, Academic, and more! We are ready to help you!

Contact Us Today!

Article Written By:

Lauren McLoughlin | Recruitment Consultant | Admin & Finance Division
DD: + 353 (0) 429368324
Email: lmcloughlin@recruitisland.ie

Artificial Intelligence AI in Healthcare

The future potential for robotic technology and Artificial Intelligence AI in healthcare is HUGE.

Just before you get carried away, we don’t believe physicians (humans) will be replaced by robots in the foreseeable future, however through the use of “big data”; the use of AI in healthcare can assist humans in making better clinical decisions or even replace human judgement in various areas of healthcare.

  1. AI IN HEALTHCARE: KEEPING FIT & HEALTHY – Health Apps (such as Fitbit and MyFitnessPal)

Let’s keep this simple – come January every year most people hop on the health buzz – join a gym, track their food intake etc. (GUILTY!!)

Technological apps encourage healthier behaviour in individuals; helping with the management of a healthy lifestyle. They put consumers in control of their own health and well-being.

More importantly though, AI can give healthcare professionals a better understanding of a client’s day-to-day activity which in turn allows them to understand their needs and provide better guidance for staying healthy.

Our home care division Myhomecare.ie are partnering a project called Vizier; crafted for elderly users to provide them with the tools to facilitate happy, healthy and independent living.

The aim is to close the digital divide and empower elderly users to benefit from the latest technological innovations; improving the management of their daily lives and to stay physically, mentally and socially active.

This project is at trial stage, with the use of simple technology to improve the social, physical and cognitive health of the elderly users.

Data obtained from this technology will allow the identification of behavioural patterns of the elderly peron; allowing family, carers and health professionals to ensure that their medical needs are being met.

Vizier AAL Project

  1. AI IN HEALTHCARE: MACHINE LEARNING FOR EARLY DETECTION OF DISEASES

In May 2018, UK Prime Minister, Theresa May, announced plans to increase the use of data and artificial intelligence (AI) in order to enhance the early diagnosis of chronic diseases.

This would empower healthcare professionals to refer patients to the relevant treatment, potentially even before any symptoms develop.

It is hoped through the use of emerging technologies and “Big Data”; the cross-referencing of patient’s previous medical records, genetics and habits (such as smoking or exercise) with national data will lead to the early detection of cancer.

Jackie Hunter, CEO of BenevolentBio, the UK’s leading private artificial intelligence company in healthcare, commented: “AI has the potential to revolutionise all aspects of healthcare – not only in delivery and early diagnosis of disease but also in the ability to find new medicines and ensure they are delivered to the right patients.”

The American Cancer Society highlighted that a high percentage of mammograms produce false results, leading to 1 in 2 healthy women being told they have cancer.

Now, if you were told you had cancer and then advised you don’t – happy days (I mean not ideal but the relief of not having a disease 🙌)

BUT if you were told you didn’t have cancer based on a mammogram or smear test, and it turned out you did; that is HORRIFIC.

This in fact happened in Ireland in late April / early May 2018 – The Cervical Cancer ‘Scandal’:

Over 1,480 cases of cervical cancer were notified to the national cervical cancer screening programme from 2008 to 2018.

Of these, more than 200 women with cancer had been given incorrect smear test results by the national cervical cancer screening programme, missing out on earlier medical intervention.

18 of these women had died, with some of the other woman been given months to live.

The use of AI can AND SHOULD be used in healthcare and in the review of mammograms and cervical smear testing. AI can translate data 30 times faster with 99% accuracy, reducing the need for biopsies or unnecessary death.

  1. USE OF AI IN HEALTHCARE: DIAGNOSIS & DECISION MAKING

Hands up who has used Google to self-diagnose themselves and subsequently freaked out and went to your doctor? EVERYBODY!!! 🙋 🙈

Improving healthcare requires the use of AI technologies, predictive analytics and machine learning to gain information, process this information and recognise patterns in behaviour; in order to identify patients at risk of developing a condition.

Google Health acquired DeepMind Health “Streams” App in 2014, an AI and mobile tool which facilitates healthcare professionals get patients from test to treatment as quickly as possible.

Yes, you read that right – HEALTHCARE PROFESSIONALS – not self-diagnosis (not yet anyway!)

The Streams App lets doctors and nurses use a mobile phone to see test result data about their patients that they need to make decisions regarding care and treatment; as well as alerting them to change in a patient’s condition.

At present, the Streams app is being piloted in the UK, sending alerts to doctors about patients at risk of acute risk injury.

The vision for “Streams” App is to become an “AI-powered assistant for nurses and doctors combining the best algorithms with intuitive design.

  1. AI IN HEALTHCARE: ASSISTED ROBOTIC SURGERY & TREATMENT

I was watching an American medical drama recently called “The Resident” (great show if you are a fan of Grey’s Anatomy). Anyway, in it “Dr Okafor” is a rising surgical star, recently trained on a technological device called “the Hand of God” that could redefine surgery. This device is thought to eliminate human error and be the most effective means of doing surgery.

Robotic surgery is being carried out in hospitals all over Ireland, delivering precision operations, minimal blood loss and shorter recovery times for patients.

Mr Vincent Young (the cardiothoracic surgeon who performed Ireland’s first minimally invasive, robotic coronary artery bypass Graft (CABG) surgery) believes that

with the use of artificial intelligence, it is likely that in 10 or 15 years time, certain parts of an operation may be performed by a robot, albeit under close supervision”.

In addition to surgery, robots are currently used in hospitals for rehabilitation and physical therapy; and in laboratories for repetitive tasks. Watch this space!

  1. AI IN HEALTHCARE: END OF LIFE CARE

For decades; with the advancement of medicine and science; life expectancy has increased dramatically.

Previous fatal infectious diseases are now curable, or better treated – but diseases such as dementia and osteoporosis are becoming the most common cause of death for older people.

At this phase of life, elder people are often plagued by loneliness.

Robots have the potential to transform end of life care, helping our older family members to maintain their independence for longer, reducing the need for hospitalisation or care homes.

I spoke further up in this article about a project myhomecare.ie are trialing called Vizier.

The combination of AI tools, natural speech analysis and learned behaviour can enable robots to have “conversations” and interactions with users, in order to keep aging minds sharp.

  1. AI IN HEALTHCARE: TRAINING

Through the use of manikins, natural language, naturalistic simulations and “big data” databases ; AI can be used in healthcare training impelling different scenarios for the learner or trainee to handle.

Simulators can replicate real-life scenarios (including voice responses via natural language) as well as body controls. This allows the opportunity for hands-on practice and the development of decision-making skills while also reducing the risk of potential death of a real life patient.

Servisource Healthcare provides cost effective solutions; helping our long-standing clients manage budgets, reduce workloads, maintain staffing levels and deliver premium patient care.

Click here to view all open roles in Healthcare

If you would like to accelerate your healthcare career, please contact us today on healthcare@servisource.ie

 

Article Written By:
Donna Farrell

Candidates every Recruiter Dreads

For the most part recruitment is an enjoyable and interesting experience where you get to meet a wide array of people and build strong relationships with your candidates while helping them find the perfect job.

As with any job working with the public you do have days where you don’t know whether to scream, laugh or cry and candidates play a crucial role in this for a recruiter.

Today I’m going to discuss the four candidates all recruiters dread to meet and for anyone in the game I know you’ll understand where I’m coming from and I’d even say a few names or experiences will pop into your head as you read through the list.

  1. The Oversharer

This candidate likes to make an impression by giving you the full details of their past employment and life experiences, soon they are adding you on Facebook, calling you princess or beautiful or suggesting to meet you after work.

Now I know what you’re all thinking who wouldn’t like to be called princess and doesn’t like a bit of banter every now and again; but this is work and the only relationship between recruiter and candidate should be of a professional nature.

Recruiter Tip:
So, what I would suggest and speaking from experience is to set boundaries from the beginning, bring the conversation back to the task in hand: finding them a job, set your social media outlets to private or explain that you would be happy to email them through your work account. If after this, you feel that boundaries are still being crossed then kindly explain that you can no longer continue with their application.

  1. The Dr. Jekyll and Mr. Hyde

This candidate can go from being your best friend to a living nightmare in mere seconds.

When it comes to work, money and paying bills; emotions are always going to be heightened which is a fact of life. As a recruiter you are the thread that connects a candidate to their dream role and earning potential.

BUT what if the interview goes badly or your client doesn’t feel your candidate is a right fit or they were simply just not suitable for that particular role?

Breaking this news can only go two ways and quite quickly you can see the lovely Dr. Jekyll turn into a raging Mr. Hyde.

Recruiter Tip
We’ve all been on the receiving end of threats and abuse for one reason or another, so what I would suggest in these situations is to keep as calm as possible and be sympathetic, explain that while they were unsuccessful with this role you will be working hard to find them something else.

Try and manage your candidates’ expectations from the very beginning by being as honest as you can and keeping the lines of communication open from the start.

  1. The Stalker

I think this candidate will resonate with a lot of recruiters, you see your phone light up with that number you know all too well, or the name appears on your emails for the third time that day and suddenly tearing all your hair out seems like your only option.

While showing initiative and being enthusiastic is a recruiter’s dream, there are only so many updates we as recruiters can give.

Generally there are 2 reasons why we have not updated you and it certainly is not because we have forgotten about you:-

  • Sometimes we are waiting to receive feedback back from a client; or
  • Have numerous interviews to conduct before making that final decision so giving feedback straight away is not always an option.

Recruiter Tip
In this situation I would give the candidate a clear guideline as to when they should expect to hear from you. Explain that you have numerous interviews to conduct or that you are waiting for feedback from a client.

In this way, if they don’t hear back from you straight away, they do not panic that as it is normal procedure and you will be in touch as soon as you have an update.

  1. The One-day Wonder

This candidate never ceases to amaze me!!

You’ve conducted the interview, they’ve sent in all the application and compliance documents required, are all set to start in their new role and BAM they disappear from the face of the earth never to be seen or heard from again.

Calls and emails go unanswered and all you can do is wonder where it all went wrong. The worst part of it all is that they were the perfect candidate, your client’s favourite, and you are left to make up some excuse or incident to explain to your client why they didn’t show up or couldn’t continue 😭

Recruiter Tip:

All I can suggest in this situation is to move on, if you have called and emailed and you don’t hear back then the only logical option is to move on and go back to the drawing board.

I’ve had candidates like this that have contacted me after a year to explain or give some sort of excuse hoping to start with the process again only to be let down for a second time. 🤦

Trust your gut if someone seems genuine and you honestly believe that they are seriously interested in the role then second chances can be given but don’t let them let you or your client down for a second time, if something doesn’t feel right then it usually isn’t.

In conclusion as recruiters we are always going to experience the good, the bad and the wacky but for the most part being a recruiter is a highly rewarding role giving us the opportunity to meet some extraordinary people and help these people find their ideal job.

Article Written By:

Grainne Flynn | Recruitment/Booking Co-Ordinator Temp Construction

Click here to view roles in Construction & Engineering

Email: gflynn@servisource.ie / tempconstruction@servisource

DD: +353 42 9368342

So you want work in Construction?

My name is Joe Kenny and I look after the Temporary Construction Division in Servisource Recruitment.  What follows is a guide on how to get a job in construction from the perspective of a recruiter.

Time and again I watch candidates sabotage themselves by making the same handful of mistakes which can easily be avoided with a little effort, organisation and raising of personal standards.

What to do
Construction Compliance

To start with, get the basics right: to work on a construction site you must have:-

  • Valid Safe Pass
  • Valid Manual Handling
  • PPE Gear – Safety boots, Hi Viz vest, Hard Hat, appropriate clothing (not t-shirt and shorts!)
  • Relevant CSCS card if you are working as a Machine Driver, Banksman, Crane Driver, Scaffolder etc.

Keep all of the above in a safe place.  Just because you have a valid safe pass and manual handling cert does not mean you will be allowed on site.  If you cannot provide proof that you have completed those two certs, it is as good as not having the two certs.

If you lost them, left them in your ex-girlfriend’s house who you no longer speak to, the dog ate them, you will not get a job in construction without being able to provide physical or digital copies of those 2 documents.

I recommend:

  1. Take 30 photocopies of your Safe Pass and Manual Handling cert and keep them in a safe place.
  2. Take photos of your Safe Pass and Manual Handling and save them to your phone gallery so you can send them on to recruiters easily and prove that you are compliant whenever you need to.
  3. Email the photos of the certs to yourself so that if you ever lose your phone, you still have copies of them within your email sent items.
  4. Keep a record of when your certs expire. Even if your safe pass expired only last month, you are now not legally allowed to work on a construction site.  Renew your certs before they expire and you will never be in a position where an outdated cert stops you from getting a job.
  5. Make a note of your local building supplies stores. If you lose any of your PPE gear, you know then where to go to replace it.

Sell yourself with an amazing Construction CV

Candidates that do not send in a CV are at a distinct disadvantage to those that do.  A CV is your opportunity to sell yourself, to list what work experience you have, what skills and attributes you can bring to a role and where you can put references from previous employment.

It also demonstrates that you want the job enough to make the effort to write it up. Take the time to write up a CV, save an electronic copy of it in your emails, so that you will always have your CV to hand should you need to apply for a role.

Applying for a construction job

Be specific and clear in your application.  Perhaps write a brief paragraph on what job it is you are applying for or what type of work you are looking for and in what area of the country.

Do not simply send a blank email with your CV attached to a recruitment agency.  Recruitment agencies receive hundreds if not thousands of applications per week and may deal with a variety of industries.  If a recruiter cannot see clearly which job or which type of job you have applied to and where, they have to then get in touch with you to try and decipher which job you applied for and quite frankly, most recruiters do not have the time to do this chasing up.

Follow up on a construction job:

Call or email the recruitment agency or ideally the recruiter that looks after the type of roles you are interested in.  Make sure they have your most up to date CV on file and your certs on file also.

There is no need to call daily, but so long as you are looking for a job, getting in touch once a week is a good idea to keep you fresh in the recruiter’s mind and shows them that you are genuine and enthusiastic. This goes a long way to building trust and increases the chances of you being offered a job.

Get fit and look after yourself

Working in construction is a physically demanding job.  You may be on your feet for most of the day, lifting, carrying, using power tools, the list goes on.

In order to deal with the demands of the duties associated with working in construction I recommend trying to maintain good cardiovascular health, not smoking, eating a healthy diet and doing some form of regular physical exercise.

Make sure that you adhere to all the health and safety guidelines on site, and that if working throughout the summer months, you use sun protection to avoid the risk of contracting skin cancer.

What NOT To Do:

If you really want to lose the confidence of a recruitment agency or contractor and minimize your chance of securing further work, follow these simple steps:

  • Promise the world and then don’t show up and don’t give notice as to why you haven’t shown up. Don’t get me wrong, things happen.  You may be sick, your child may get ill unexpectedly and you have to look after them, your car breaks down, there is a death in the family.  If you are due to start work and cannot due to circumstances beyond your control, a simple phone call, email, text message or all three to your employer before you are due to start work is just common courtesy and allows the employer to either try and find a replacement or plan around your absence.  Not getting in touch ruins any trust that there was previously and decreases your chances of being hired again.
  • Walk off site randomly without giving the site manager or your supervisor notice – this is relatively uncommon but still happens. If you are employed to work on a construction site, unless you are on lunch or on a break, you are not permitted to leave site.  Walking off site during working hours is fraud and will not be tolerated, you are being paid to work there not to be elsewhere.
  • Find a quiet place on site and hide there scrolling through social media on your smart phone and hope you don’t get caught.
  • Arrive late or leave early.
  • Using drugs on site or arriving to work under the influence of drugs – absolutely unacceptable and a guarantee the contractor and recruiter will never hire you again.

Make yourself stand out

There are thousands of people with a safe pass and manual handling cert.  You can sit each course which will last between half a day and a day and obtain both for a total of around €150.

These certs make you compliant to work on a construction site but they don’t make you stand out from the rest of the applicants.

If you want to work in construction and you want to maximise your chances of securing long term work, you have to pay attention to how valuable you are to the contractor or recruitment agency when working for them.

If you are the type that always arrives early, never forgets your PPE gear, doesn’t sit around on their mobile phone, puts an honest day’s work in, is eager to learn … chances are you will be kept on or hired again.

This is how you build up trust, confidence and your own reputation.  I will often put forward candidates that I have hired before who we have received positive feedback from our clients on past jobs.

Another important one is before you finish any job, make sure to get the contact details of your supervisor or site manager and ask them if you can use them as a reference when applying for future jobs.  If you have worked hard for them, usually they are happy to do this for you.  This gives you added leverage when applying for jobs as now you can provide some proof to back up the content of your CV.

I hope you have found the above points helpful, and if you are looking for work in the construction industry, please send your CV and certs to tempconstruction@servisource.ie and we will do our best to find you a job.

Click here to view all Construction & Engineering Jobs

Article Written By:
Joe Kenny | Business Development Consultant: Construction & Warehousing
Email: jkenny@servisource.ie

DD: +353 (0) 42 936 8310  | Tel: +353 (0) 42 93 52723  

Why emigrate to Ireland?

Thinking of working in Ireland? Read this blog that highlights the positive and negative of making the move to Ireland, and some helpful links for before and when you arrive in Ireland.

Firstly, a few facts about Ireland:

Capital city: Dublin
Currency: Euro
Population: 4.8 million

The island of Ireland is split into the Republic of Ireland and Northern Ireland.
The Republic of Ireland is not part of the UK and uses Euro (€), Northern Ireland is part of the UK, is ruled by the Queen and uses Sterling (£). There is no hard border between the Republic and Northern Ireland, therefore, movement between the two is freely available, for now anyway!

There are many reasons to consider making Ireland your new home.

Employment:

When the economic recession hit Ireland, we reached an all time high unemployment rate in 2012, registering a financial crisis-peak 16%; however unemployment rates have fell to a post-crash low of 5.1%.

As we move closer to full employment, it is becoming increasingly difficult to find suitably qualified employees. Companies in Ireland are increasingly looking abroad to find people to fill important roles, especially in healthcare. For these companies it is not just about filling the vacancy, it is about finding the right candidate that meets their needs.

We Need You!

  • Healthcare:

Irish healthcare has made the news various times this year; from staff shortages, overcrowding and lack of capacity in public hospitals, mental health disparities, abortion legislation, and the CervicalCheck crisis exposed failures in women’s healthcare.

However, the Sustainability Index set out to find out the sustainability of each EU country’s healthcare system in the future. The good news – Irish healthcare ranks as eighth best in the EU in terms of being ‘futureproofed’ – scoring three points higher the UK (FutureProofing Healthcare: The Sustainability Index, 2018).

  • Work as a Nurse in Ireland

Irish hospitals currently have 2,299 fewer nurses than they had ten years ago despite the dramatic increase in demand on our health services. Our healthcare system needs our nurses more than ever and with four nursing jobs available in Ireland for every qualified nurse applying, We Need You!

In order to work as a nurse in Ireland, you need to register with the Nursing and Midwifery Board of Ireland (NMBI).

https://www.nmbi.ie/Registration/Trained-outside-Ireland

Additionally, for many jobs, especially nursing, if you are moving from a country where English is not the primary language, you will have to complete the IELTS (International English Language Testing System).

Citizens of Australia, Canada, New Zealand, The United States of America and the United Kingdom are not required to take the IELTS exams if they have studied in these countries.

  • Housing:

It is no secret that Ireland is facing a housing crisis; and accommodation can be a little difficult to come by.

The cost of renting a one-bed apartment in larger cities averages €1000 and can be up to €1500 (sometimes more) in Dublin. But cost is not the only obstacle in trying to find accommodation. With growing populations in the larger cities, there are increasing numbers of applicants going for available apartments who are more than willing to pay these prices.

You will need proof of employment for all tenants as well as previous references to be considered for rent in these high-pressure zones.

From personal experience, and from speaking to peers in a similar situation, some have been waiting 4-6 months to be accepted by landlords. This information is not here to turn people off moving to Ireland, it’s here to give you a realistic picture of emigrating.

To get a better picture of accommodation options, Daft is a great website to check out: https://www.daft.ie/

There are plenty of cities and towns that are perfectly livable; outside of the larger cities, in built-up commuter towns that have all the amenities and facilities you would require. Additionally, you can consider any of the other beautiful towns and cities in Ireland; such as Waterford, Galway, Killarney, Tipperary, Kilkenny, Wicklow and Wexford to name just a few.

  • Working in Construction in Ireland

The construction industry is booming in the bigger cities like Dublin, Cork and Limerick due to the increasing demand for affordable housing options.

To put it bluntly, we will need more construction workers and tradesmen if our building sector is to recover and our housing crisis is to be solved.

Read our Blog: Thinking of coming (home) to Ireland to work in the Construction Industry?

The People & Culture:

The Irish are known worldwide for their friendly and welcoming nature, and our culture! The traditions and culture of Ireland are known across the world.

  • Official language:
    Gaeilge, although this may cause some confusion. When you first arrive in Ireland, you will see all road signs in English first, then Gaeilge. Due to our colourful history with the British, English is spoken everywhere in Ireland, and Gaeilge is now only spoken by approximately 70,000 people within Ireland.
  • Festivals / Patron saint:
    Saint Patrick. We celebrate St. Patricks Day on March 17th every year with public parades, festivals, Irish traditional music sessions, and the wearing of green or shamrocks in observance of the death of St. Patrick. The first St. Patrick’s Day parade actually started in America, and was held in New York City in 1766
  • Pub Culture:
    Go anywhere in the world and you will find an Irish bar, even at the gateway to the Himalayas: The Irish Pub at Namche Bazaar, a Khumbu village in Nepal has an elevation of 3,440 meters, making it the highest Irish pub in the world.Even though we are known to be drinkers, we are actually fourth in the world, behind Austria, the Czech Republic and Germany.The pub culture in Ireland, especially in more rural areas, is a very community-based culture. Walk in to any rural pub and you will be greeted with a traditional Irish session. Sometimes, these are planned sessions with a band, other times, they might just be a group of strangers who come together through their love of music.
  • Music:
    Music plays a great part in Irish culture and many pubs across the island will host live music. Traditional Irish music typically employs world instruments such as the fiddle, piano and acoustic guitar combined with home-grown instruments like Irish bouzoukis, Uilleann pipes and the Celtic harp aka cláirseach, the official symbol of Ireland.
  • Irish Sport:
    Sporting traditions and events represent a huge percentage of cultural and national identity in Ireland.

And we also love Spuds (aka the Potato!)

Scenery:

The scenery you will find here is breath-taking, especially along the 2600km of coastal area, the longest defined coastal route in the world. The Cliffs of Moher, the Giants Causeway and the Ring of Kerry are just a few. We are known as the Emerald Isle for a reason.

Having been away from Ireland myself for a period of over 14 months, the thing that I found most striking on my return was the shades of green you will find in our beautiful countryside.

Weather:

Unfortunately, this does come with a downside; the rain!! The rain rarely stops here, and the average humidity is approximately 85% all year round. During the winter, this causes a damp cold that will have you chilled to the bone. But once you are prepared for this with a good waterproof coat and boots (from Penneys of course!!), you won’t even notice it after some time.

Proximity to Europe:

On a positive note, if you are craving some sun, Ireland is located on the north-west of Europe, which is the perfect launching pad for travelling. Fly 2-3 hours and you have sun 😉 It is relatively cheap to get to other European destinations from Dublin – (Budget Airline: https://www.ryanair.com/ie/en/ )

What will I do when I move here?

When considering making the move to Ireland, the most important things to look at are employment opportunities and accommodation options/costs. Some useful links for job searching:

https://www.recruitisland.wpengine.com
https://www.jobs.ie/
https://www.justlanded.com/english/Ireland/Jobs 
https://ie.indeed.com/jobs-in-Ireland 
https://www.irishjobs.ie/

Moving to Ireland is an easy process for those who are EU citizens. If you are a citizen of a non-EU country.

Read this blog to see what your visa requirements will be before you come to Ireland.

Some other useful information for when you arrive:

Main airports: Dublin (international), Shannon (international) and Cork.

Airport shuttles: https://www.aircoach.ie/ https://airlinkexpress.ie/

Rail system: http://www.irishrail.ie/

Bus system: http://www.buseireann.ie/

Main phone providers: https://n.vodafone.ie/en.html , https://www.eir.ie/ , https://www.three.ie/

Main banks in Ireland: https://aib.ie/ , https://www.bankofireland.com/ , https://www.permanenttsb.ie/

The overall outlook is bright – if you are thinking of emigrating to Ireland to work in Healthcare or Construction Industry, there is an abundance of work.

Contact us Today!

For current job listings, check out our website

Article Written By:
Nicky Blower  |  Permanent Nurse Recruiter
Email: nblower@servisource.ie
Tel: +353 21 427 9916 | Ext. 1861

What will Temp Admin Look Like in the Future?

In a recent blog we discussed the benefits of agency / temporary roles; highlighting that people traditionally viewed temporary employment in a negative perspective due to a lack of job security and perceived low wages.

Perhaps due to necessity at the time; when the recession hit Ireland, the availability of standard full-time permanent jobs decreased while part-time temp jobs continued to increase (OECD, 2015).

In fact, over the last decade, times have changed with temporary work, especially temp admin, becoming ‘the new normal’. Temporary jobs typically provide exciting opportunities, flexibility and competitive rates of pay; in a society that in increasingly discussing the importance of a work life balance, mental health and gender equality.

Read our blog: Gender Pay Gap Legislation – Why Now?

Temp workers can interchange between environments and industries using transferable skills and increased experience. This is applicable especially in the admin industry.

So, what will temp admin work look like in the future?

  1. Mothers returning to work:

In the 1970s, female participation in the work force was driven by the expansion of admin, clerical and service sector jobs. In 2016, secretarial and related occupations were dominated by women, accounting for 95.6 per cent of workers followed by caring personal service occupations (86.7%), (CSO, 2016).

Quite understandably, mothers don’t want to put in a five-day week on top of caring for young kids. However, many feel frustrated if they don’t have an outlet for their talents (other than mashing baby meals and cleaning up vomit).

Official statistics show that 86% of childless women work, whereas that decreases to 57% when considering those with children aged three or under.  This talent pool is experienced, professional, efficient and ready to work as long as they are given flexibility to their individual needs.

World Economic Forum (WEF) gender gap report from last year shows that Ireland have failed to reap the returns on a pool of highly educated and skilled women.

Read our blog: Gender Pay Gap Legislation – Why Now?

Running a home is a full time job at the best of times. However, you may decide you want to return to paid work for any number of reasons:

  • ‘You’ Time: Continue in the working world for part of each week and reconnect with that other part of you that existed, pre-baby/babies.
  • Adult interaction: a greater sense of well being and connection with the outside world
  • You enjoy working
  • Use your education, experience & skillset
  • Money

Temp admin roles offer various benefits to mothers looking to get back into the workforce.

  • Job flexibility: Servisource match your skills with employers taking your specific needs into consideration, so that it’s a good fit for both. Work-family balance has never been easier.
  • Experience: This talent pool is experienced, professional, efficient and ready to work. Temporary employment gives you the opportunity to use your ‘pre-baby’ skills, but the pressure is greatly reduced.
  • Often build new skills or exposure to different industries.
  • Opportunity to develop their professional network
  • Weekly Pay: There’s no need to wait until the end of the month for a pay check!

Now there’s no point in me writing this without addressing the elephant in the room … Childcare!!

In any report reviewed, there seems to be a correlation between high childcare costs and lower female labour participation.

As every parent knows, the cost of childcare is highest when children are very young (under 3 years old) due to the amount of care required. The Government has introduced childcare supports for children between the ages of 6 months to 36 months in Tusla-registered childcare services. An additional €20 million was allocated towards supporting childcare measures, including the extended free pre-school programme. This means there will be a full two-year service available from September 2018.

Childcare options:
http://www.citizensinformation.ie/en/education/pre_school_education_and_childcare/your_childcare_options.html

To see if you are eligible for help with childcare costs, please view the following link: http://affordablechildcare.ie/am-i-eligible-for-assistance-with-my-childcare-costs/

  1. Young people / ‘Millenials’

Another demographic group availing of temp admin employment are millennials. The latest employment survey undertaken by Forfás shows that agency/ temp work is providing an increasingly important route into work for young people.

This demographic have changed their attitude towards the job market and employment, and instead of waiting for a great opportunity to land at their feet, they are immersing themselves in temporary roles to gain invaluable experience and skills, fill gaps in their CV and as a channel to get on the job ladder.

In 2008, 17,800 people within this age group emigrated due to lack of job opportunities after graduating, in 2013 the figure stood at 24,800. The US Bureau of Labour Statistics predicts that Generation Y will account for nearly 75% of the workforce by 2030. Flexible employment such as temporary work are proving to be an important pull factor in retaining domestic talent by providing new job opportunities and new ways of working (NRF, 2014).

“It’s hard not to feel a little hard done by in comparison to other generations. There was a time, when people were hired they could get a job as a trainee or come out of college at least for contract work for up to six months to a year.”

This is true, but it’s a different time than that of the ‘baby boom’ generation who had the opportunities to obtain a full time job and hold onto it for 20+ years, who married young and bought houses. Times have changed, and although the economy is on the up, the recession has engrained a shift in attitudes on this ‘millennial’ generation. Most young people no longer graduate college expecting to walk into their dream job, but they also don’t consider themselves failures because of it.

They are not complying to ‘social norms’ of getting a full time job and buying a house because they have different passions, different needs and BECAUSE they aren’t rushing to get on the housing ladder or ‘settle down’, they have a new flexibility in employment. Millenials are realising temporary employment may actually be the key to happiness.

Benefits of Temp admin work to millennials:

  • Abundance of employment opportunities. Temporary admin roles have increased in the last decade leading to an abundance of opportunities to ‘get the foot in the door’ or ‘dip your toe in various industries’.
  • Ability to Travel75%of millennials are interested in traveling as much as possible (Boston Consulting Group) which isn’t easy if you have a full-time job.
  • Gain experience in different industries to identify where they are truly fulfilled – as opposed to previous generations; millennials are not afraid to leave one job to try another because at the end of the day ‘Life is too short not to do what makes you happy’
  • Work Life Balance – The world of work is evolving & what workers expect from their job is changing, as is the way people choose to work. ‘Millennial friendly’ companies such as Apple, eBay and Google are promoting work life balance where employees can ‘work from home’, partake in flexi-time and the likes. As a generation who grew up with the internet, younger people can use technology to complete their work more efficiently and in less time than their predecessors. Additionally to this, stress control and balance is significantly being encouraged as mental health and mindfulness awareness is increasing internationally.

The common thread is the need to embrace flexible working practices within a modern, dynamic and inclusive post-recession jobs market. It is important to remember that under the Temporary Agency Work Act you are entitled to regulated pay as well as accrued holiday pay. You are also protected in the sense that you are given the same quality of working conditions as your permanent colleagues.

At Servisource, we provide a range of temporary staff solutions from short term assignments to long term contractors in Ireland. We currently supply Medical Secretaries, Clerical Officers, Accounts Administrators, Administrators, Receptionists, Secretarial and PA, Personal / Executive Assistants, HR Temps, Logistics administrators, Data Entry, Telephonists, Switchboard Operators, Customer Service Staff and Entry level staff.

Using our strong relationships with large multinationals and businesses across Ireland, we can help you find the right temp job and answer all your questions along the way.

Whether you are a new mother or a millennial, whatever your reasons are for looking for temporary admin work, we have what you’re looking for.

To view all Admin & Finance Roles, click HERE!

Contact Lauren TODAY at LMCLoughlin@recruitisland.ie

Article Written By:
Donna Farrell

What are the Visa Requirements to Work in Ireland?

Are you thinking about moving to Ireland or considering re-locating here to work but unsure of the Visa requirements?

Visa’s can be very confusing so we have tried to make it as simple; yet in-depth; as possible, covering the various different types of visas and work permits available in Ireland.

Right to work in Ireland?

Citizens of the EU/EEA are part of a single market that allows freedom to live and work in other member states without restriction (no visa requirements). Switzerland has an agreement that extends the single market to include it, though it is not part of the EEA.

Most often, citizens of countries in the single market do not need a visa or other special permission to come to or stay in Ireland.

There are 28 countries in the European Union.

The EEA is composed of all EU members states as well as the following:

If you are a member of the EU/EEA you are free to apply for any job vacancy – See all open roles HERE!


Non-EEA Nationals:

The employment of all non-EEA nationals in Ireland is governed by the Employment Permits Acts 2003 – 2014.

Under this legislation all non-EEA nationals require a valid employment permit in order to work in Ireland.

Alternatively, if you are granted the relevant immigration permission from the Minister for Justice and Equality; this allows you to reside and work in Ireland without the requirement for an employment permit.

All applications are processed in line with this legislation and are dependent on a job offer from an employer who is based in Ireland and who is registered with the Office of the Revenue Commissioners.

How to Apply for a Visa?

Step 1: Check if you need an Irish Visa

Click the below link to find out what you need to enter Ireland based on your nationality.

http://www.inis.gov.ie/en/INIS/Pages/check-irish-visa

Step 2: Apply for Immigration permission to stay in Ireland (if you are a non-EU/EEA and non-Swiss citizen) for longer than 3months.

Step 3: (if applicable) After you receive permission to work, apply for a long stay Employment Permit (as per below).

What Visa Should you Apply For?

Under the Employment Permits (Amendment) Act 2014 there are 9 different employment permits

  1. General Employment Permit

The General Employment Permit allows non-EU citizens to legally work in Ireland; granted in respect of a 12 month contract of employment.

This permit is only granted to applicants with a job offer from an employer who is registered and trading in Ireland.

To qualify for this permit, generally remuneration must be above €30,000 (in exceptional cases, work permits may be considered where the remuneration is less than €30,000.)

A General Employment Permit can be issued for an initial period of two years and can then be renewed for up to a further three years.

Occupations of which an employment permit may not be granted  are those on the Ineligible Categories of Employment List

A Labour Market Needs Test is required in most cases.

Spouses, dependants or partners of General Employment Permit holders are not eligible for a Dependant/Partner/Spouse Employment Permit and must apply for a separate employment permit in their own right.

The fee for an application is €1,000 for an employment permit from 6 months to 24 months duration.

  1. Critical Skills Employment Permit

The Critical Skills Employment Permit (previously known as the Green Card Permit for Ireland) allows highly skilled workers to work in Ireland in an occupation where there are skills shortages.

This employment permit is granted for an initial 2 year period; which can be renewed indefinitely.

To qualify for this permit, remuneration must be above €60,000 or; for a restricted number of occupations (on the Highly Skilled Occupations List) with remuneration of between €30,000 and €59,999.

You must provide evidence that you have the required qualifications, skills and experience for the position, and the position must be for at least two years.

There is no requirement for a labour market needs test due to the fact that these skills are in short supply.

The fee for an application is €1,000.

Permit holder are eligible to apply for immediate family reunification and therefore once their Spouses, dependants or partners are residing in Ireland, they are eligible to seek employment / eligible for a Dependant/Partner/Spouse Employment Permit

  1. Dependant/Partner/Spouse Employment Permit

The Dependant/Partner/Spouse Employment Permit allows the spouse, dependants and civil partners of a primary permit holder (of a Critical Skilled Visa or Researchers) to apply for an employment permit to work in Ireland.

There is no requirement for a labour market needs test.

The application is free of charge.

  1. Reactivation Employment Permit

Reactivation Employment Permits allow foreign citizens; of whom entered Ireland on a valid employment permit but, fell out of the system through no fault of their own or have been badly treated or exploited in the workplace, to work again.

In order to initially apply for this visa, applicants must apply to the Irish Naturalisation and Immigration Service for permission to remain in Ireland for the purpose of making an application (stamp 1)

Click the above link for  the eligibility criteria & guidelines for this permit.

There are various other types of employment permits:

This permit is designed for foreign undertaking (Contractor) has won a contract to provide services to an Irish entity. This permit facilitates the transfer of non-EEA employees to work on an Irish contract in Ireland while remaining on an employment contract outside the State.

Generally, a labour market needs test is required.

This permit allows the transfer of senior management, key personnel or trainees (who are non-EEA nationals) working in an oversees branch of a multi-national company; to transfer to the Irish branch.

Senior management and key personnel must be earning at least €40,000 a year; while trainees must be earning at least €30,000 a year) and have been working for the company for a minimum of 6 months (one month if a trainee).

This permit facilitates the employment of foreign nationals who are full time students; enrolled in third level institutions outside of Ireland; for the purpose of work experience.

These permits can only issue for a maximum period of 12 months and are non-renewable

This permit allows the employment of foreign nationals who possess relevant skills, qualifications, experience or knowledge for the development, operation and capacity of sporting and cultural activities.

This permit facilitates the employments of foreign nationals in the State under prescribed agreements or other international agreements to which the State is a party.

For criteria eligibility – please click the above link.

Finding a job in Ireland:

If you are moving or re-locating to Ireland, finding a job is going to be one of your top priorities – do some research into the opportunities available here, and ensure there are no restrictions to prevent you from working here.

All employers who want to employ non-EEA nationals (i.e. those who need an employment permit) must be registered with Revenue and with the Companies Registration Office (CRO).

NOTE: The employer must employ you directly in a permanent role (this would not be the case with temp roles) – this means that applications from recruitment agencies, agents, intermediaries or companies who intend to outsource or subcontract you to work in another company are not accepted.

Servisource Recruitment (powered by Recruit Island) are a recruitment agency and therefore will not provide you with / cannot apply for a visa on your behalf.


Employment Permit FAQs:

https://dbei.gov.ie/en/Publications/Publication-files/Employment-Permits-FAQs-2018.pdf

** Please Note that Servisource Recruitment are not visa specialists and information within this article has been obtained from various Government Websites; as follows:

  • Department of Business, Enterprise and Innovation: https://dbei.gov.ie/en/
  • Department of Justice and Equality : http://www.inis.gov.ie/
  • Citizens information : http://www.citizensinformation.ie/en/moving_country/moving_to_ireland/working_in_ireland/coming_to_work_in_ireland.html

Article Written By:
Donna Farrell

Gender Pay Gap Legislation – Why Now?

Ireland in recent years have become more focus and considerate when it comes to equality and the gender pay gap.

There’s no doubt that Irish women have more rights today than they had 30 plus years ago, but gender equality in Ireland is still a struggle, especially in employment due to the gender pay gap.

In every single country, including Ireland, women are less likely to be in the workforce, and when they do work; they are commonly working less hours, getting less pay.

What is Gender Pay Gap?

Gender pay gap is the difference between male and female employees average annualised base pay.

So why do we feel the need to do something about it now?

According to a report by Adecco Group, Ireland has ranked 62nd out of 120 countries in the world when it comes to the gender pay gap.

While there are obvious workplace factors at play in these figures, what might surprise is just how much wider the gap is in Ireland than in many other European countries.

Compared with other Organisation for Economic Co-operation and Development (OECD) countries, Irish women without a doubt work a lot less.

In Iceland, for example, some 86.2% of women work, while in Sweden the figure is 80.2% and it’s 74.4% in Canada. In Ireland, the figure is as low as 64.1%, and it’s not alone at the bottom of the table with Italy having approximately one in every 2 women working.

Considering these statistics, it shouldn’t shock you that, despite significant progress, women have yet to achieve full equality in the worlds of school, work or business.

 

College/University

Women have definitely made strides in bettering their chances with improved education; however this is not translating into earning power in the working world.

Irish women outperform men in most subjects at the Leaving Certificate level and in professional exams. Yet, they are significantly under represented in many industries such as construction, science, IT.

This trend may be down to the courses and topics that men and women study in colleges/universities; where men tend to sway more to subjects such as engineering, manufacturing, construction and IT, whereas women generally apply for courses within health, business, administration and education.

Are these stereotypes, even as young as high school or secondary school level, affecting the subjects women pick up?

Read our blog: Women in Construction – Barriers & Importance of Gender Inclusiveness

In a CSO report in 2016, women were better educated.  In all, 55% of women aged 25-34 and had a third level qualification, whereas only 43% of men of the exact same age bracket had this level of education.

One thing is for sure, it is definitely not the lack of talent or unwillingness to apply their knowledge that is holding women back when they enter the workforce.

Life expectancy

In 1926, female life expectancy was 57.9 years.  From then and up to 2011, there was a further increase of 24.9 years – or 43.0%.  Life expectancy for women, based on 2010-2012 data, is 82.8 years compared to 78.4 years for men.

Stay at home parent v employment?

According to the 2016 census, 98% of women indicated that they were a stay at home parent. The CSO figures show that the number of men looking after the home has actually doubled in the 10 years leading up to 2016 (increasing from 4,900 to 9,200), however it is nowhere near where it should be.

Closing the gap:

There are so many opinions on the topic of gender equality.  While people are highlighting that improving equality is important, diversity in the workplace should also be considered.

Getting the word out there and showing companies that there is a problem is the first step.

Making them review their corporate structure in terms of equality and review their end of year reports to show how many women and men are employed and if there is a significant gap in salaries, in crucial.

More discussions are needed to ensure that everyone is on the same page and to encourage the change long term and indefinitely.   This will require patience and agreements from all parties, such as the government, the companies and of course the people.

It already seems to be working in other countries in Europe and proving a success, so we want to embrace that success and replicate this into the Irish economy.

Companies putting the steps in place:

In 2006, only 34% of all board members in Ireland where women.

Our Government introduced new Guidelines on Appointments to State Boards in 2014, with a target placed at 40% for all boards in Ireland. Where any board was currently meeting the 40% target, they enhanced their target to 45%.

As of February 2017, women made up 38% of board members, the highest percentage since the target was introduced.

Women are under-represented in senior positions within the financial sector, with less than one in five CEO positions last year, according to reports released by the Central Bank.

In the banking, credit union and asset management sectors there were increases of between 5 and 6% in the proportion of women being offered senior roles last year.

But a drop in the percentage of women being offered senior roles last year in the securities and markets sector which has the largest number of overall applications, means there is no change from 2016 in the headline figure of 22% of senior roles being filled by women.

Bank of Ireland – in 2017 appointed Francesca McDonagh as their new CEO and Ulster Bank – just this year appointed their new CEO Ms Jane Howard; showing that the support behind the new equality legislation.

Ireland has made some progress, but we need to continue to change with the times!!!

Ireland’s current Programme for a Partnership Government includes commitments to reduce the gender pay gap, including plans to force company’s requirement (with more than 250 employees) to publish details of their pay and bonus gaps.

Once this has been fully rolled out it is the intention to reduce the threshold to 150 employees within 2 years and the following year down to as little as 50 employees.

This will require all companies/firms in public and private sectors to detail all discrepancies in hourly pay, commission, bonuses and what pay part-time staff are receiving in an annual report.

Those that do not comply with this legislation will be penalised and could potentially be subject to significant fines.  Part of the legislation will include permissions to the Workplace Relations Commission to conduct on-site inspections to oversee and review compliance or to gather any information they need for their reports.

There are also commitments of increasing investment in childcare.

Introducing talks around this new legislation has enforced companies to review their gender gap as a whole.

The National Strategy for Women and Girls 2017-2020 promotes women’s equality in the workplace and provides a framework to address obstacles to the gender pay gap, precarious employment and any additional barriers which prevent women from achieving their full potential.

The overall goal of the Strategy is to empower women achieve to achieve advancement through the realisation of gender equality in Europe Member States through the implementation of existing Council of Europe standards.

As the OECD has said, gender equality is not just about economic empowerment, it is about fairness and equity.

We all know that having an over all gender balance across all companies will be a long procedure.  More companies going forward need to incorporate the gender gap and equality into their strategy plans, to ensure that over the next 5-10 years and more that it massively improves.

Another benefit of  equality: The OECD has estimated that achieving gender equality would add 0.6 percentage points to the world’s annual GDP growth rate. It has calculated the economic gain for the world at US$12 trillion.

Overall, Ireland have made various progressive steps towards closing the gender pay gap – but they have a long way to go!

Article Written By:
Lisa Russell| Account Manager | Admin & Finance Division
EmailLRussell@servisource.ie

DD: +353 42 936 8319    | Tel: +353 (0) 42 93 52723  

So, you want to be a Customer Service Representative?

So you‘re thinking about working in the customer service industry, but you’re not sure if it’s the right move for you?

When you’re a ‘social butterfly’ it can be difficult to know what job you fit into; which is why we have put together a few of the top benefits of working in customer service:

Benefits of working in customer service:

  1. Interacting with the public on a daily basis:

One good customer service experience can change the entire perception a customer has towards an organisation. The whole point of having customer service representatives is to make customer experiences more positive and create a better brand reputation for the company.

As a customer service representative, you are the first point of contact for customers whether it be via phone, email or in person.

You are invaluable to your organisation in that you consistently provide accurate product/service knowledge, information and appropriate education in order to help customers  successfully navigate challenges and queries they are having; while being accountable to brand, policies, metrics, processes, and standards.

If you are a chatty, approachable person; interacting with the public on a daily basis should be a huge draw to you to work in the customer services industry; whether it be in an office or in a shop.

  1. The chance to help make a difference

Although customer services can be difficult at times, the feeling when you help someone to achieve the best possible outcome with your expert knowledge and enhance their customer experience is amazing.

No matter what industry you work in; the most important role of a customer service advisor is resolving customers queries or issues while adding value to the interaction making transactions smoother and less complicated; which for most people, is a big benefit to working in customer services.

  1. Team spirit

If you are a customer service adviser, there are almost always a big team alongside you. The benefit of this is not only the creation of close friendship, but also the opportunity to tap into your colleagues skills and knowledge in order to solve customer queries or issues.

  1. Transferable skills:

In customer service, you gain invaluable skills which can assist you throughout your career and also use to excel in your personal life.

Skills required / gained in customer service roles include:

  • Interpreting a situation & how to approach the conversation:

Customer service representatives must have the ability to read people, even if it via a telephone call. Knowing how to approach a customer coming on the phone really angry is the difference between good and bad customer services. Commonly, if someone shouts at you, people get their back up straight away and shout back. In customer services, you must practice patience …. which leads me on to my next set of required skills…

  • Patience & relationship management skills:

Working in customer service is definitely no easy job. You converse with all kinds of customers, some very polite whereas many others are more often , pretty rude.

Customer service representatives have to practice patience and remember that the customer is only reaching out for support as they are confused and frustrated about a product or service.

It is really important that customer service representatives take the time to understand the customers needs – asking probing questions and communicating efficiently and effectively ….

  • Communication

One major benefit of working as a customer service representative is the training on how to speak to customers. Learning to communicate well according to the requirement of the customers, whether it be verbally or non-verbally.

Other game changing skills learned in customer service is how to listen properly to a person.

  • Softskills:- Listening, empathy & oftentimes negotiation skills:

Listening is one of the most important aspects of customer service. Understanding the customers requirement quickly; portraying empathy towards the situation and using all of the above skills will make or break your customer service career.

Empathy is important as, even when you cannot help the customer with exactly what they need, empathy and understanding goes a long way in controlling the perception the customer has about you and your company based off of the language that you use.

Changes in language helps to negotiate how the customer hears your response, such as the use of positive language.

  • Technical skills:

Working in customer service will familiarise you with a number of different operating systems and programs that will be useful in many other careers such as data programs and/or client relationship management platforms that make your role, and the customers experience of your service, much easier.

Why Customer Service?

Customer Service is the heart of all businesses. Customers are brand loyal. When people spend money, they are likely to return to a business they know and with they have a positive experience.

Quality customer service is therefore directly linked to client retention. Ultimately, all employees should be focused on enhancing customer loyalty.

From dealing with the public to managing workload, liaising with other internal departments to using your initiative for decision making, nearly all of the experience you gain in a customer service job will benefit you in your next career move.

How to get a role as a customer service representative?

  • Decide what industry you want to work in. Select this based on interests and experience.
  • Job hunting. Registering on www.recruitisland.wpengine.com Where the employers come to find you.
  • Always tailor your resume to each role you are applying for focusing on customer care experience, all experience working with the public counts – Customer care experience is not just in a call center, it could be bar work, shop assistants and Retail Work.
  • Do your research on the role and business. Know their history, how long they have been in business, any awards won etc. Being able to refer to this during your interview will impress and may help you secure your role.
  • Have answers ready, if you are asked about a time you went above and beyond for a Customer or Client have this prepared before your interview.
  • Be Confident. And believe in yourself.

Commonly, customer service interviews are based around competency based questions.  We have put together common questions you may be asked in a customer service interview:

  1. What do you know about the company?
  2. What is customer service? / What does customer service mean to you?
  3. Tell us about a time you went above and beyond for a customer and delivered excellent customer service?
  4. Tell us about a time you had to deal with an irate customer? How did you handle it & what approach did you take?
  5. Can you provide an example of when you identified a potential issue and how you worked to provide an effective solution?
  6. Tell me about a time where you identified a new and improved way of serving the customer
  7. Past experience and what you did to consistently deliver on goals even in face of obstacles
  8. Tell me about a time you felt you were a brand evangelist. What was behind your passion.
  9. What ideas do you have to improve a customer experience or improve a company brand?
  10. Give me an example of a time you had to adapt to new targets. How did you work to reach and exceed the goals?
  11. Tell me about a time when you had to become proficient in new functional or technical skills.
  12. Can you give us an example of a time you have leveraged on your knowledge and experience to increase you team performance.
  13. Give me an example of a time that you used your skills to coach/mentor another teammate on a business process or tool.
  14. Tell me about when you had to work on many tasks at the same time, and were working against tight deadlines. What was the results and impact?
  15. Tell us about a time you have to take a decision and you didn’t have all the information that you needed. What did you do and how did you make your decision?

Remember you can make a big difference.

The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.

Working in Customer service is a very useful role to have on your resume. Some Customer Service Representative progress within the same business reaching to management level quickly and some candidates use this as stepping stone to their next career move.

At Servisource, we know that the smooth running of your entire company depends on the quality of your customer service staff.

Recruit Island Administration division place people of all levels and admin skillsets, including:

  • Receptionists
  • Administrators
  • Secretarial
  • Customer Service
  • Personal / Executive Assistants
  • Data entry
  • Entry level staff
  • Logistics administrators
  • HR Temps

If you would like to discuss opportunities within customer service industry, please contact our recruiter Lauren on LMcLoughlin@recruitisland.ie

Article Written By:
Donna Farrell

Benefits of Agency Work in Ireland

Have you ever thought about the benefits of Agency Work?

Traditionally, people viewed agency work as being for people who are relatively young and have low levels of training while overlooking the benefits of agency work. They looked on agency work as a negative due to the lack of job security and perceived low income.

A common argument to the traditional viewpoint was “What good is no gap in your CV, or different acquired skills and exposure, if it can’t pay the rent?”

In the years since the global economic crisis, standard jobs were destroyed while part-time employment continued to increase (OECD, 2015).

The reality is, a weekly increase in income for many people during the economic crisis was a result of the benefits of agency work.

In fact, over the last decade, agency work is becoming ‘the new normal’,  not out of necessity or a last resort – they’re typically exciting opportunities that will become more and more common; with more people realising the benefits of agency work.

Statistics highlight that in 2016 just over 7% of workers were in some form of temporary or agency employment, the majority having been working part-time. This is 5,000 more part-time temporary employees than there was in 2008 in Ireland.

benefits of agency work

Source: Irish Congress of Trade Unions (2017)

In recent years, a more modern view on temporary employment is that it provides increased flexibility for all demographics, with wages generally reflective of the value of their skills to an organisation.

Agency workers can quickly go from one environment to another with transferrable skills and increased experience; especially in healthcare.

If you are struggling to find a permanent role, or don’t want to be tied to a specific role for a long period of time; we have put together the top benefits of agency work.

Benefits of Agency Work:

Flexibility

  • If you are working around a significant other who does shift work, or you want to spend more time with the family, then agency work is for you.
  • Agency work provides you with control over your availability which enables you to work around any other commitments you may have such as family, education or perhaps even other employment.
  • Agency work gives you the option to work as many hours as you like or even as little as you like. You provide us with your availability and your flexibility and we work around that to fill our client shift requirements. Our clients generally offer various working patterns from ad-hoc to whole time equivalent hours.

Opportunities

Agency work provides an excellent opportunity for you to gain a substantial amount of new contacts and networks in the sector, through working in a variety of healthcare settings simultaneously.

  • It is looked upon as getting ‘your foot in the door’: It helps you make more connections and build relationships with professionals.
  • It also allows you to gain more experience and learn to adapt to different environments. This is particularly good for newly qualified healthcare professionals; or those who may have been working in the same area of healthcare throughout their career.
  • It also allows you to build on your skillset and makes you more employable to future organisations.
  • Offers you a favorable working environment, allowing you to choose the correct career path for you in the future.

With the unemployment rate at an all-time low now, temping work always looks very well on your CV too which may offer you the upper hand in job applications down the line.

Ongoing Training

As a member of agency staff, we keep on top of all your mandatory certs. We remind you when they are due to expire and ensure you sit them in advance to keep you continuously fully compliant.

The Servisource Training Department run mandatory healthcare training courses monthly across four locations in Ireland.

Note: For the small administration of €2.50 a week, our training department and compliance team ensure that all your training certification is kept up-to-date. This also prevents you from any big up-front payments.

Pay

Agency workers tend to be offered competitive rates of pay and verified experience always works to your advantage. We do our best to offer Servisource employees the same rates of pay as those who would be working alongside you.

  • You receive your pay on a weekly basis which can enable you to budget and monitor finances effortlessly.
  • You are entitled to holiday pay, which provides you with the same benefits as those in fulltime employment.

Note: under the Temporary Agency Work Act you are entitled to regulated pay as well as accrued holiday pay. You are also given the same quality of working conditions as your permanent colleagues.

Application Process

We have a very easy and straightforward process within Servisource whereby you can:

  • Upload your contact details,
  • Let us know the type of work it is you are looking for and where,
  • Then the relevant recruiter in that specific area will be in contact with you in due course.

The recruiter is your direct point of contact from initial commencement of the application process; stright through to final placement providing as much support and assistance as possible.

Servisource Healthcare are a leading international supplier of high quality and innovative healthcare staffing solutions, enabling continuity of care during peaks in demand, by supplying fast, flexible and reliable staff at short notice.

Servisource Healthcare provides cost effective solutions; helping our long-standing clients manage budgets, reduce workloads, maintain staffing levels and deliver premium patient care.

Click here to view all open roles in Healthcare

If you would like to accelerate your healthcare career, please contact us today on healthcare@servisource.ie

Article Written By:
Lisa Curran  | Recruitment Consultant DNE
EmailLCurran@servisource.ie

DD: +353 42 936 8343    | Tel: +353 (0) 42 93 52723